marketing

John Stankiewicz talks about building a sales organization with 1000s of distributors

\"\"John Stankiewicz is an Author, Business Strategy & Mindset Coach, and Network Marketer with 8 years of experience. He has built a sales organization of thousands of distributors that has done over seven-figures in product sales. He has also been a Worldwide Top-Ten Income Earner in his company for ages 25 & under for three years in a row.

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John Stankiewicz talks about building a sales organization with 1000s of distributors

\"\"John Stankiewicz is an Author, Business Strategy & Mindset Coach, and Network Marketer with 8 years of experience. He has built a sales organization of thousands of distributors that has done over seven-figures in product sales. He has also been a Worldwide Top-Ten Income Earner in his company for ages 25 & under for three years in a row.

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How to grow your email list

Email is not dead.  In fact, email is by far the biggest bang for your buck when it comes to connecting with your tribe – especially email automation! So how do you grow your list? The key is you need to do it consistently and always be adding to your list.

Just the facts:

  • 91 percent of US adults like to receive promotional emails from companies they do business with (MarketingSherpa)
  • Email is almost 40 times more effective than Facebook and Twitter combined in helping your business acquire new customers. (McKinsey)

Where to start to grow your list?

Everyone starts at zero – everyone.  So to grow and build a list of thousands will take some time.  Here are my tips:

  1. Understand that 90% of your email content is to serve – not sell. This is all about building credibility and gaining trust.
  2. Understand that you need to be consistent and that in fact – more is better. We suggest a weekly email to your list – and more if you are in the middle of a launch.
  3. Choose your email platform – don’t use Outlook, Gmail, etc. – you need to be able to see the metrics.  Mailchimp, Constant Contact, Drip, Infusionsoft/Keap – choose what works for you.
  4. ASK people to join. All email platforms offer a sign-up function – so share that URL everywhere on social media – and ask them to sign up.  You can incentivize them if you like!  When I do public speaking I offer to donate $1 to the local soup kitchen for every new email sign up.  It works 🙂
  5. Put a sign-up form on your website – this makes it easy for people to find and sign up for your list.
  6. Use lead magnets such as downloadable checklists, quizzes, e-books, free mini-courses – anything that brings value and someone is willing to give you their email in exchange for it.
  7. Make sure you deliver GREAT content. If your content sucks – your email engagement will too.  Not sure what to write – survey people on your list, your customers, etc.  I do it often.

Remember you own your list – you don’t own your social media followers. What does that mean? Even if you have 100k followers on social media, you are relying on the platform and their algorithms to market to your people. You can\’t export their contact info and use it elsewhere. Email marketing should be a huge part of your marketing mix!!

Need some help?  Grab a spot on my calendar and we can hash out what’s working and what isn’t!

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John Vuong of Local SEO Search Inc. talks hard work, sales, and being an entrepreneur

\"JohnJohn is a seasoned sales professional and Internet marketer with an exceptional track record helping companies grow their clientele and profits. Through 15 years of experience working with CEOs, business owners, and marketing leaders at some of Canada’s most successful corporations, John developed a deep understanding of local marketing dynamics and consumer behaviour. John’s entrepreneurial spirit and experience working with more than 5,000 local business owners inspired him to start his own company, Local SEO Search, in 2013.

His parents were among the last of the “boat people” refugees who immigrated from South Vietnam in 1980, and John was born a few months later. Like many newcomers, his family persevered through difficult times, and relied upon help from various community organizations (including the Salvation Army and Canada Employment Centre).

Early on, John embraced the value of hard work. Throughout adolescence and early adulthood, he held a number of jobs and studied the many challenges faced by business owners. John set a goal to one day own a business and give back to the local community.

Armed with a strong knowledge of digital marketing changes — as well as the importance of search engines like Google and Yahoo — John became the sole owner of Local SEO Search five years ago. John invests time getting to know each client, taking a personal approach and making customers feel valued and appreciated. He educates them about how the “LSS” team draws more targeted clientele to their websites and storefronts, and why design, optimization, and authoritative content expands their bottom line, with a high return on investment.

A graduate of the University of Western Ontario, John earned his Bachelor of Administrative and Commercial Studies (ACS) in 2003. His career began at Yellow Pages Group, where he was among the top 2% of sales representatives across Canada. Now a proud father, John enjoys coaching and mentoring new entrepreneurs, and runs an annual school supply campaign to help deserving young people in elementary and primary grades. Local SEO Search also provides free education to small business owners through live events and their podcast, Local SEO today.

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Social Media – Quality vs. Quantity

Does even thinking about posting to social media stress you out? How many times to post, what to post, when to post, etc.? Are you putting content out just for the sake of putting content out on social media? Are your followers just not engaging and your audience isn’t growing? When it comes to social media posts, quality beats quantity every time.

The norm has always been that consumers expect companies to have content readily available to consume – blogs, social media, enewsletters, downloadable ebooks, white papers, etc. They still look for this type of content, however just having a large library of stuff isn’t enough – consumers want quality of resources from companies they do business with – not just fluff.

First, we need to back up and define what quality means to consumers – it’s targeted, more personalized, highly creative messaging. Content that is focused on better understanding and interacting with your clients. Even small brands can easily produce content that looks just as good as the big dogs.

When a prospect is looking to learn more about your company, yes, they will Google you and visit your website, but they will also look to see what social media channels you are on, the type of content that you post, and how long ago you posted. Just throwing posts up that your customers and prospects don’t care about is not going to help you engage with them. However, one good quality post on Facebook can do way better than five poor quality posts.

Some tips to posting high quality content are:

  • Photos – they don’t need to be done professionally, but make sure they are well lit, not blurred or grainy.
  • Videos – also need good lighting and good sound.
  • Sharing Blogs – need to be interesting and relevant topics but also have good spelling, punctuation and grammar. It should be around 500 words or more to keep readers on your website for longer which is a good SEO signal to Google.
  • Sharing 3rd Party Content – share content from reputable sources that don’t require signing up for memberships. Articles from newspapers, magazines, etc. are usually good sources
  • Your content – only 20% of your content should be around your business – if you are constantly pushing a sale people will unfollow you

I get asked a lot about the best times to post on social media. There is no concrete answer to this. You need to post when and where your audience is going to see your posts. Why post on Twitter if your audience is on Facebook? If your audience primarily engages in the mornings, don’t wait to post until the afternoon.

Don’t get hung up on the numbers. Many people will engage in campaigns to buy likes or followers. This might seem great in the short term, but these people are most likely not your ideal clients and will never engage with you. At the end of the day, your goal is to be seen as an expert, a trusted advisor, and of course to get traffic to your website as that is where the sale is. If your engagement is low, then ask yourself if it is the quality of the post or is that the content isn’t resonating with your audience.

When it comes to social media posts quality will always beat quantity. You aren’t Gary V or Jenna Kutcher – you don’t need to keep up with the quantity of posts that they put out daily – they have teams of people who do this for them. For the DIYers – just focus on the quality. That’s all you need to do.

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customer experience

Marketing Trends 2020 – customer experience

What we do as an industry has dramatically changed over the past decade.  We’ve shifted from trying to convince people to buy, to do, to act, to honing in on our customer’s journey and customer experience.

CX will rule Marketing and Advertising in the next decade.

The Customer Experience (CX) is king. People no longer want to be told what to do, instead they want to be educated, they want to be wooed and they want an AMAZING customer experience – one that they willingly will pay more for.

Read that again:  They will pay MORE for a better experience.

Not that cheap, one and done is gone – there will always be price shoppers, but the trend is more on “show me what’s in it for me” as in the customer not the vendor.

So how do you have a Fab CX?

  1. Put yourself in YOUR customer’s shoes. You need to know them inside and out.  What makes them tick, why do they buy from you – and why do they not?  Knowledge is complete power here.
  2. KNOW your Value Proposition and make sure your team does too. It comes from the top.  Empower your team to make decisions on behalf of bettering your client experience.  Be it a refund, sending flowers, giving a bit more – the list goes on.  In the end you’ll not only increase client retention – but employee retention. Happy Employees = Happy Clients.
  3. Over Deliver – I mean OVER DELIVER. Just woo the socks off them.  Be Chewy – train your team to LIVE your value prop and DELIVER. DELIVER. DELIVER.
  4. Share your happy client stories – but let it be focused on them – not you. There is an art to it as to not look self-serving.  Again, put yourself in their shoes

Marketing today is less about telling people what you do and more about showing people how you can improve their life and help them – even if it doesn’t involve what you sell.

CX should be at the core of your 2020 business and marketing strategy.

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Copy-Competition

Why you should STOP copying your competition

The old saying goes “Imitation is the sincerest form of flattery”, but when it comes to your marketing, it’s just NOT a good idea. For centuries, we’ve been using other’s ideas, creative, and art as inspiration for our own work – and that’s fine if it’s used to spark ideas of your own. BUT if you are just copying every move your competitors are making, you are just setting yourself up for failure.

At Red Barn, we love a good life hack or a process or software that helps us save time and energy, but when it comes to copying competitor’s content – we draw the line. Copying other’s content is a big no-no because it can actually hurt your marketing strategy and your business. Let’s go back to why you started your business, because you wanted it to be uniquely yours including your content. Here’s several reasons why copying your competition is just a recipe for disaster.

  1. They don’t know what they are doing either. Just because your competitor has interesting and flashy creative it doesn’t mean that it’s actually working. Unless you have access to their analytics to confirm, you could be making the same bad mistakes as your competition. Also, your competition could be just as clueless as you AND they also could be copying another competitor – and now it’s an endless cycle! No matter how good the creative seems, there is simply no guarantee it will work for you.
  2. You might have a different target audience. Every business has their own Target Client Profile – or target audiences. Your competition may actually be targeting a difference audience than you, and an audience that you have no intention of targeting. You and your competitors each have your own unique strategy in regard to targeting your audience, without knowing the thought and reasoning behind the marketing, you simply won’t know if that creative is appropriate for your audience.
  3. It doesn’t set you apart. Customers aren’t dumb, they will recognize if you are doing copycat marketing. Not only are you showing them that your business lacks creativity and is unable to promote your business in your own unique way, but by copying others you’re also not getting valuable data. You need to see what works and what doesn’t for your business and use your own data to adjust your marketing accordingly. Your marketing should be authentic and original to you and your business – that’s why your customers want to work with you – because of who you are.
  4. You’re limiting yourself and your marketing. Not only are you limiting your creative ability to target your prospective clients, but your creative won’t be nearly as effective as your competition because you won’t know exactly how to execute it like they do. If you have someone who does your marketing, you’ll also be limiting them and their creative ideas and expertise and producing great creative in the future.
  5. You are confusing your customers. You are not giving your business its own unique brand and identity. You’ll also confuse potential customers, as they will see the same style and messaging of creative from both you and your competitor.
  6. You don’t have the same budget or resources. Even though you have an idea of what your competition is doing, there may be a lot of software, staff, budget, or even a marketing company behind the scenes that are all working together.

Your competition’s content and marketing strategy may seem easy and obvious to you from the outside, but it could be very complex with a lot of systems running on the inside. The best content is fresh and new and also is optimized. You can’t emulate and replicate a company that has a full-time in-house content marketing team, in addition to external agencies or consultants, who also help with their content marketing when you are a small business on limited resources. It’s just not feasible.

What you should do instead of copying your competitors

  1. Determine your goals – create your own marketing strategy that will outline your own content creation, paid search, email, social media, SEO, social media, and design (digital and print). You should have a focus and target client for each of these channels. Some of your goals for social media may include increasing engagement on Facebook, driving more repeat traffic to your website, etc. Having your own goals and strategy will allow you to stick to your own plan and not follow your competition – which could conflict with your goals.
  2. Start using the right tools and people. To be efficient and productive you need to use the right tools. If you need to segment your email lists, then use an email marketing software that makes it easy. If you want to schedule social media out in advance, use a tool that lets you do that. And make sure you have the right people doing the right things. Don’t use staff who hate writing and have poor grammar to write your blogs. Use the best people for the job to create and execute your content marketing strategy – this could be an outside firm too if it’s something that can’t be managed in house. Learn to delegate when needed or when it makes sense.
  3. Do your research and don’t stop reviewing metrics. If you do your research right, you should be able understand some of the reasons why and how your competitors are doing what they are doing. You’ll also want to track your own metrics and adjust your marketing accordingly. Less traffic on LinkedIn and more on Facebook – boost your Facebook posts to capitalize. More email opens with specific topics or subject lines – adjust and implement more like those. You can also subscribe to email newsletters of your competitors so you can see what they are doing, how they onboard new subscribers, what their subject lines are, etc. You shouldn’t copy, but it’s a good idea to know what they are up to.

Don’t underestimate the damage that copying your competitor’s creative can cause when it comes to your marketing efforts. If you have questions or need some advice, give us call or send us an email. We love talking about this stuff!

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The power of your LIST

It’s no secret that Team Red Barn is Pro Email Marketing.  The bang for your ROI buck is huge compared to other advertising and customer engagement methods.  It is all about the POWER of your LIST.  The more targeted, the more engaged, the higher that ROI will be.

The biggest question I often get is “But Cindy, how do I get a list to email to?”

You build it – over time.

First let’s talk guidelines.

Email rules here in the US are not as stringent as they are in the EU – as long as you follow the guidelines of the FTC CAN-SPAM Act: A Compliance Guide for Business and ONLY email to people in the US you will be fine.  Note – GDPR rules and regulations are insanely stringent and carry large fines. So if you work globally – make sure you are GDPR Compliant.

In the US, you CAN add people to your email list without having them OPT IN as long as you give them a clear OPT OUT option and comply with that request within the CAN SPAM guidelines.  There are also rules around advertisements, etc.

Note if you add people without them opting in you WILL by default have lower engagement rates, higher spam rates, and higher opt-out rates.  We only suggest this if it is a very targeted audience such as an association you belong to or are associated with and you are offering some type of educational content to them.  If you get high spam rates your email provider WILL turn you off and even black list you.  So beware.

The best way to build your list is organically. Here’s how we do it:

  1. Make is CRAZY EASY – is the rule and have opportunities everywhere for them to subscribe.
  2. ASK.  Every time I do a speaking engagement, training, etc – I ask people to sign up for my weekly email – I tell them the value they will get and of course they can opt out if they don’t like it.  I entice them as well – by giving them something OR making a donation to a local charity for each sign up. Works every time.
  3. LEAD MAGNETS on your Website – valuable educational and/or entertaining intel that they need to give you their name and email address in order to get your content.
  4. In your EMAIL SIGNATURE – have a hyperlink to your sign up form.
  5. ON YOUR WEBSITE – have sign up forms in a variety of places.
  6. Share lead magnets on SOCIAL MEDIA – capture email addresses that way.

It doesn’t end there – you need to actually use the emails you’ve collected to bring in the ROI.  Weekly nurturing emails and email automation based on segmented lists is what we do here at Red Barn and it’s how we help other companies tell their story in a low cost conversational and converting way!

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