Website

website

How do I know if I need a website makeover?

Truth be told, no one wants to hear that their website sucks. It can be a very awkward conversation especially if a business owner is in love with their current site and is in denial. What may have been cutting edge 5, 10, or even 15 years ago is just no longer going to cut it today. #TruthBomb

We get it, having your website created probably took a lot of time, decision making, and money, but if your website just isn’t converting anymore or it’s very clunky for your viewers to use – then it’s time for an overhaul.

The goal of any website is to convert visitors into customers and if your site design and/or structure is a barrier in that, it needs to be fixed. Identifying the problems that hinder your site from being conducive to conversion and visitor engagement is an important step in the right direction.

Below are a few reasons why a redesign should become a priority for your company\’s web presence and some negative effects you could face by not taking action now.

  1. Your bounce rate is too high. Every website should have Google Analytics installed so that you can review your bounce rate – this the percentage of visitors that only visit a single page on your website during their session. The average bounce rate is about 40% to 55%. Anything higher suggests that your visitors are having a poor user experience.
  2. Long load times. Is there anything more frustrating than when a website takes FOR-EV-ER to load! There are several tools, like pingdom.com, that can help you figure out your load time. If it takes longer than 3 seconds, you should make some updates to speed it up.
  3. No on-page SEO. In order for your website to rank on search engines like Google and Bing, your website needs to have on-page Search Engine Optimization or SEO. Each page should have its own unique keywords and title tag or H1 tag. Search engines use these tags and keywords to create listings and how your customize these can affect how and how often your website is displayed when someone searches your keywords. There are other ways to increase your SEO as well including adding links, meta descriptions, alt tags, etc.
  4. Stale content. Yes, adding fresh content to your website matters – without it you will struggle to attract and retain new visitors. Fresh content increases your site’s exposure in search results – one of the easiest ways to add content is a blog!
  5. It’s still an HTTP. You need to have a secure site and upgrade to an HTTPS site – this lets visitors know that your site is secured by an encrypted network communication protocol. An HTTPS scrambles the data transmitted to and from your site to prevent unauthorized users from reading it.
  6. It’s not mobile responsive. This is a big one! 3 in 5 users will visit your site on a tablet or mobile device. If your site isn’t mobile-friendly, visitors may abandon your website. A mobile responsive website means that not only does your website look good and function great on a desktop, but it’s compatible on a mobile device – the design uses proportional units of measure rather than fixed so it can adapt to the device it’s viewed on.
  7. It’s clunky aka hard to navigate. Visitors should be able to easily find the content they are looking for on your site. Whether you put the information on your homepage or in your menu, visitors shouldn’t have to look hard to find what they came for. Navigation can affect every aspect of your website performance!
  8. It doesn’t match your brand. You already know how important branding is to us here at Red Barn. Your website is a direct reflection of your brand, your colors, logo, styling, pictures, and even font should all match your brand.
  9. You aren’t using CTAs. A Call to Action tells your visitor what to do next. It can be something simple like read this article, download this whitepaper, click here to email or call, etc. it gives them direction on what they need to do next to get information or to work with you.
  10. You have bad links or 404 errors. Having broken links or links to pages that are no longer available can really affect a user’s experience on your website. It can also slow down your site’s speed and performance. If you don’t want to check every link page by page, a great resource is com.

In addition to the list above, you should also make it very easy for people to find your contact information and social media profiles – make it easy for them to contact you and follow you. It’s also important to note that if you are in an industry like banking, you may be required to have an ADA compliant website – that’s a whole different animal, but you can read a previous blog about it here.

Don’t look at upgrading and updating your website as an expense – it’s all part of your marketing strategy which should be seen as an investment. After all, marketing is designed to bring in leads that convert to sales. If your website is crappy and outdated, odds are you aren’t making the best first impression to your prospects and could be losing sales and not even know it. Need an honest assessment of your website or thinking of giving it an overhaul, give us a call!

How do I know if I need a website makeover? Read More »

Copy-Competition

Why you should STOP copying your competition

The old saying goes “Imitation is the sincerest form of flattery”, but when it comes to your marketing, it’s just NOT a good idea. For centuries, we’ve been using other’s ideas, creative, and art as inspiration for our own work – and that’s fine if it’s used to spark ideas of your own. BUT if you are just copying every move your competitors are making, you are just setting yourself up for failure.

At Red Barn, we love a good life hack or a process or software that helps us save time and energy, but when it comes to copying competitor’s content – we draw the line. Copying other’s content is a big no-no because it can actually hurt your marketing strategy and your business. Let’s go back to why you started your business, because you wanted it to be uniquely yours including your content. Here’s several reasons why copying your competition is just a recipe for disaster.

  1. They don’t know what they are doing either. Just because your competitor has interesting and flashy creative it doesn’t mean that it’s actually working. Unless you have access to their analytics to confirm, you could be making the same bad mistakes as your competition. Also, your competition could be just as clueless as you AND they also could be copying another competitor – and now it’s an endless cycle! No matter how good the creative seems, there is simply no guarantee it will work for you.
  2. You might have a different target audience. Every business has their own Target Client Profile – or target audiences. Your competition may actually be targeting a difference audience than you, and an audience that you have no intention of targeting. You and your competitors each have your own unique strategy in regard to targeting your audience, without knowing the thought and reasoning behind the marketing, you simply won’t know if that creative is appropriate for your audience.
  3. It doesn’t set you apart. Customers aren’t dumb, they will recognize if you are doing copycat marketing. Not only are you showing them that your business lacks creativity and is unable to promote your business in your own unique way, but by copying others you’re also not getting valuable data. You need to see what works and what doesn’t for your business and use your own data to adjust your marketing accordingly. Your marketing should be authentic and original to you and your business – that’s why your customers want to work with you – because of who you are.
  4. You’re limiting yourself and your marketing. Not only are you limiting your creative ability to target your prospective clients, but your creative won’t be nearly as effective as your competition because you won’t know exactly how to execute it like they do. If you have someone who does your marketing, you’ll also be limiting them and their creative ideas and expertise and producing great creative in the future.
  5. You are confusing your customers. You are not giving your business its own unique brand and identity. You’ll also confuse potential customers, as they will see the same style and messaging of creative from both you and your competitor.
  6. You don’t have the same budget or resources. Even though you have an idea of what your competition is doing, there may be a lot of software, staff, budget, or even a marketing company behind the scenes that are all working together.

Your competition’s content and marketing strategy may seem easy and obvious to you from the outside, but it could be very complex with a lot of systems running on the inside. The best content is fresh and new and also is optimized. You can’t emulate and replicate a company that has a full-time in-house content marketing team, in addition to external agencies or consultants, who also help with their content marketing when you are a small business on limited resources. It’s just not feasible.

What you should do instead of copying your competitors

  1. Determine your goals – create your own marketing strategy that will outline your own content creation, paid search, email, social media, SEO, social media, and design (digital and print). You should have a focus and target client for each of these channels. Some of your goals for social media may include increasing engagement on Facebook, driving more repeat traffic to your website, etc. Having your own goals and strategy will allow you to stick to your own plan and not follow your competition – which could conflict with your goals.
  2. Start using the right tools and people. To be efficient and productive you need to use the right tools. If you need to segment your email lists, then use an email marketing software that makes it easy. If you want to schedule social media out in advance, use a tool that lets you do that. And make sure you have the right people doing the right things. Don’t use staff who hate writing and have poor grammar to write your blogs. Use the best people for the job to create and execute your content marketing strategy – this could be an outside firm too if it’s something that can’t be managed in house. Learn to delegate when needed or when it makes sense.
  3. Do your research and don’t stop reviewing metrics. If you do your research right, you should be able understand some of the reasons why and how your competitors are doing what they are doing. You’ll also want to track your own metrics and adjust your marketing accordingly. Less traffic on LinkedIn and more on Facebook – boost your Facebook posts to capitalize. More email opens with specific topics or subject lines – adjust and implement more like those. You can also subscribe to email newsletters of your competitors so you can see what they are doing, how they onboard new subscribers, what their subject lines are, etc. You shouldn’t copy, but it’s a good idea to know what they are up to.

Don’t underestimate the damage that copying your competitor’s creative can cause when it comes to your marketing efforts. If you have questions or need some advice, give us call or send us an email. We love talking about this stuff!

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The power of your LIST

It’s no secret that Team Red Barn is Pro Email Marketing.  The bang for your ROI buck is huge compared to other advertising and customer engagement methods.  It is all about the POWER of your LIST.  The more targeted, the more engaged, the higher that ROI will be.

The biggest question I often get is “But Cindy, how do I get a list to email to?”

You build it – over time.

First let’s talk guidelines.

Email rules here in the US are not as stringent as they are in the EU – as long as you follow the guidelines of the FTC CAN-SPAM Act: A Compliance Guide for Business and ONLY email to people in the US you will be fine.  Note – GDPR rules and regulations are insanely stringent and carry large fines. So if you work globally – make sure you are GDPR Compliant.

In the US, you CAN add people to your email list without having them OPT IN as long as you give them a clear OPT OUT option and comply with that request within the CAN SPAM guidelines.  There are also rules around advertisements, etc.

Note if you add people without them opting in you WILL by default have lower engagement rates, higher spam rates, and higher opt-out rates.  We only suggest this if it is a very targeted audience such as an association you belong to or are associated with and you are offering some type of educational content to them.  If you get high spam rates your email provider WILL turn you off and even black list you.  So beware.

The best way to build your list is organically. Here’s how we do it:

  1. Make is CRAZY EASY – is the rule and have opportunities everywhere for them to subscribe.
  2. ASK.  Every time I do a speaking engagement, training, etc – I ask people to sign up for my weekly email – I tell them the value they will get and of course they can opt out if they don’t like it.  I entice them as well – by giving them something OR making a donation to a local charity for each sign up. Works every time.
  3. LEAD MAGNETS on your Website – valuable educational and/or entertaining intel that they need to give you their name and email address in order to get your content.
  4. In your EMAIL SIGNATURE – have a hyperlink to your sign up form.
  5. ON YOUR WEBSITE – have sign up forms in a variety of places.
  6. Share lead magnets on SOCIAL MEDIA – capture email addresses that way.

It doesn’t end there – you need to actually use the emails you’ve collected to bring in the ROI.  Weekly nurturing emails and email automation based on segmented lists is what we do here at Red Barn and it’s how we help other companies tell their story in a low cost conversational and converting way!

The power of your LIST Read More »

Personalize your Marketing efforts

Everyone (well, most people) wants to be noticed, loved, accepted and validated. It’s human nature.  So many marketing efforts forget this very important fact when they are building out their strategies and campaigns.

Put YOURSELF into your CUSTOMERS and PROSPECTS shoes.  It’s the Golden Rule – do unto others.  When clients ask me if something they’ve done is good, or if it will work, I ask them what they would do if they were one of their customers and THEY got that email, saw that billboard, saw that ad?  When they tell me their response – I say “exactly” – good or bad.

So, what are top brands doing to increase engagement and conversion?  They are getting deeply personal.

  • Know your data, your audience, and their actions. You don’t need a multi-billion dollar budget to do this – you just need a system.  It’s important that you are looking at your email open rates, your Google analytics, and your social engagement on a consistent regular basis.  Know what’s working and what isn’t.  More importantly, you want to SEGMENT out your DATA.  Find the highly engaged followers or readers and give them more, more, more of what they are looking for.  Next, you want to do a deep dive on who those high engagers who convert to clients are – what is their demographic?  If you find commonalities, you are building your TCP – your target client profile.
  • Personalize your delivery. From simply adding a first name or company name within an email marketing campaign to redirecting email and social media campaigns based on behaviors and actions taken, to highly personalized website experiences based on previous actions or their demographical makeup.  Artificial intelligence will play a big part in all of this over the next 5 years – in fact, big brands are already using it.
  • Be real. Once again I’m preaching authenticity.  Your customers want to know that you “get them” – the only way to do that is to be on their level and connect with them.  You won’t appeal to everyone but you will appeal to those who love love love you – and don’t you want them as clients versus the ones that could give a rat’s ass about you?  Enough said on that subject 🙂

In the end, you have to connect with your clients and prospects on a deeply emotional level.  Heart and soul, transparency, storytelling, BFF personal kind of level. When you do – the magic happens.  Try to constantly be pitching and making assumptions – rarely works.

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Why You Need Red Barn Consulting to Get Your Banking Website ADA Compliant

You know, when it comes to ADA compliance, you can’t afford to take any chances. If you’re in the banking world, you know how important it is to dot the i’s, cross the t’s, and make sure everything is in order. What you might not know is there’s something big coming down the pipe — Americans With Disabilities Act (ADA) compliance.

Put simply, it means your banking website and online presence needs to be fully accessible for people with visual and hearing difficulties. That means it has to be easy to use, and be compatible with all the various software and hardware they use to access the internet — Think screen readers, braille interfaces, specialized keyboards, speech recognition, and the like.

The ADA compliance issue is pretty serious too — The Department of Justice is insisting all banking organizations meet their guidelines by 2018, with the threat of large fines if they’re not. We definitely don’t want that to happen to you.

It’s why our leisure reading includes such gems as Web Content Accessibility Guidelines (WCAG) 2.0 so we understand exactly what guidelines your website has to meet.

We admit it, here at RBC, we’re a little bit geeky (and a little bit cheeky). It’s why we’ve read through all of the new specifications and requirements in detail — There are over 70 of them! And it’s why we’ve got a solid, proven action plan to get your banking website to be fully compliant, fast.

When it comes to the guidelines, we find headings like “Perceivable,” “Operable,” “Understandable,” and “Robust” delicious. In face, we savor them, and more importantly, we know what they mean to keeping your banking business out of trouble.

That includes:

  • Reviewing every aspect of your website to ensure it’s accessible to everyone.
  • Prioritizing, recommending, and making changes to keep you compliant.
  • Ensuring all your images, media, and other visual elements have text descriptions to help the visually impaired.
  • Amending your media player so users can pause, rewind, and fast forward video and audio content easily.
  • Your text and background have a good contrast to each other to make everything easy to read.
  • Reviewing your media to make sure it’s compliant (e.g. checking your audio content has text substitutes, captions, and sign language).
  • Checking your website is completely usable with just a keyboard (Mice are a no-no).
  • Making sure your navigation, menus, and other interactive elements make sense and area easy for everyone to use.
  • Testing out your website in a variety of different browsers so it’s usable by every member of your audience.

I mean, just look at this stuff… Do you really have time to go through everything in detail and make sure your banking website meets every single requirement? Probably not — But we do. Plus, we actually find it kind of enjoyable. We’re strange like that.

We’ve already helped banks like Litchfield Bancorp and Collinsville Savings Society, and we’re here to help you.

Get in touch today and we’ll explain exactly how we’ll make your bank website ADA compliant. Get yourself some peace-of-mind.

Why You Need Red Barn Consulting to Get Your Banking Website ADA Compliant Read More »

The Department of Justice is looking at your website – are you ADA compliant?

Compliance. It’s a word that finance managers are all too familiar with. We know it might cause a slight sinking feeling, but compliance guidelines exist to protect everyone — You and your customers.

That’s why it’s vital to understand the impact and implications of the new Americans with Disabilities Act (ADA) guidelines issued by the Department of Justice. In short, it’s about making sure your banking website and online presence is easy to access and use for visual and hearing impaired customers (and that’s good for everyone).

It matters for two pretty big reasons:

  1. It shows your commitment to all your customers and making their banking experience as easy as possible.
  2. It protects you from legal action — Businesses with websites that fail to meet ADA / DOJ requirements have been fined or sued (ouch).

The problems visual or hearing impaired people have with using websites.

For most people, using a bank website is easy (especially if they don’t forget their password!) They visit the site, enter their login details, get into the online banking app and pay their bills, check their statement, and manage their finances. If you’re blind or visually impaired, that gets a lot more difficult.

They may need specialist tools like braille or tactile interfaces, screen readers, voice activated navigation, and specialist software. When they arrive at a banking website they may run into more frustrations because the site isn’t coded properly to work with their hardware and software.

If your customers are hearing impaired, they will run into problems with audio content, or if they needed to call a service center to get issues sorted out.

It’s these problems the DOJ\’s guidelines are trying to solve, and they’re serious about it.

How do you know if your website is ADA compliant?

The simple truth is, if you need to ask whether your website is ADA compliant, it probably isn’t. For example, does your website:

  • Allow navigation completely by keyboard (not using a mouse)?
  • Have rich alternative descriptions for any pictures or visual elements on your website?
  • Explain what’s happening in customer service videos, purely through audio?
  • Provide sign language interpretation for audio content?

These are just four examples from the over 70 requirements the DOJ has. Ultimately, it comes down to the question: Is your banking website completely usable by all of your customers, regardless of their ability or disability?

Why your bank website needs to get compliant

Your bank website needs to be compliant by 2018. If it’s not, you’ll run into several big problems:

  • You could get sued or fined by the DOJ for non-compliance.
  • You could fall foul of equal rights laws.
  • You could get negative publicity and a bad brand reputation.

In short, getting compliant isn’t an option if you want to stay in the clear.

Relax, we’ve got this

We understand just what it takes to get your banking website ADA compliant. We also understand you just don’t have the time. That’s why we’re here to help — We’ve already helped banks like Litchfield Bancorp and Collinsville Savings Society, and we’re here to help you.

Get in touch today and we’ll explain exactly how we’ll make your bank website ADA compliant. Get yourself some peace-of-mind.

The Department of Justice is looking at your website – are you ADA compliant? Read More »

Getting Your Banking Website ADA Compliant – What Does It Take?

As we covered in our last article, getting your website ADA compliant by 2018 is critical if you want to avoid problems (read; big, big problems) from the Department of Justice. Here’s a quick refresher.

Essentially, the DOJ wants all banking websites to be fully accessible for visual and hearing impaired people by 2018. If your website isn’t ready, you could run into issues with fines, getting sued, equal rights laws, and bad public perception. You don’t want that to happen, and neither do we (really, we like you).

So, what does the DOJ mean when it says you have to get your website ready? Glad you asked.

Making your website accessible — What the DOJ wants

The DOJ has several requirements under the Web Content Accessibility Guidelines (WCAG) 2.0. That’s a bit of a mouthful so we’ll break it down. This comes in two delicious compliance favors — The changes the DOJ requires, and what that means in terms of getting compliant.

Changes required by the DOJ under the ADA

There are over 70 (really!) specific requirements so we’re just looking at the high-level areas. Here are the direct quotes on what each one involves.

  • Perceivable – Information and user interface components must be presentable to users in ways they can perceive.
  • Operable – User interface components and navigation must be operable.
  • Understandable – Information and the operation of user interface must be understandable.
  • Robust – Content must be robust enough so it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

Now, that list doesn’t look very easy to understand (we know!) so here are some examples of what they mean in practice.

Perceivable — ADA Compliance

  • Provide text alternatives for any non-text content — Having text descriptions of any images or interface components, making sure there’s a good text alternative that can be read by screen-reading software.
  • Captions / sign language for prerecorded content — Videos and other media will need to have captions and / or sign language so hearing impaired people can get the information they need.

Operable — ADA Compliance

  • Keyboard navigation — Your website should be completely usable and navigable using just a keyboard (i.e. There’s no requirement to use a mouse to access any specific part of your banking website.)
  • Accessing media — Users should be able to easily pause, rewind, and interact with all the media (video, audio, and other) on your banking website.

Understandable – ADA Compliance

  • Language of the webpage — The language on a specific webpage can be easily updated according to a user’s needs.
  • Ease of use — A website must have consistent navigation and be easy to read and use.[/cs_text]

Robust – ADA Compliance

  • Make sure all of your website enhancements for ADA work with all client browsers or other ways people access your website.
  • Make sure your enhancements work with the various specialized hardware and software that visual and hearing impaired people use. (e.g. screen readers, braille interfaces, speech recognition etc.)

You probably don’t have the time to do all this (I mean, there are 70 requirements, and they’re not exactly… simple). That’s why we’re here.

Relax, we’ve got this

We understand just what it takes to get your banking website ADA compliant. We also understand you just don’t have the time. That’s why we’re here to help — We’ve already helped banks like Litchfield Bancorp and Collinsville Savings Society, and we’re here to help you.

Get in touch today and we’ll explain exactly how we’ll make your bank website ADA compliant. Get yourself some peace-of-mind.

Getting Your Banking Website ADA Compliant – What Does It Take? Read More »