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How to do Social Media the Right Way

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When you think about posting on your business social media pages, do you start to panic, feel overwhelmed, and just feel all around uncertainty about what the heck you are even doing? Don’t worry, you aren’t alone. The funny thing is, social media for personal use can be fun, informative, and doesn’t require much effort or deep thought – for the most part. See a lost dog post, share it. See a post looking for recommendations for a plumber – put the info for Joe’s Plumbing because you wouldn’t think of calling anyone else.

When it comes to using social media for business, it seems like there are so many rules and the information can be conflicting. But doing social media the right way can be very simple, straightforward, and dare I say – rewarding and fun. When you start to get more followers and increased engagement, you’ll agree on the last two!

Here’s some simple and easy tips to help you get your business social off on the right foot or to improve what you are doing now:

  1. Pick the right channels. The easiest way to get overwhelmed is to try to post on every single social media channel out there. And yes, I purposely used the word try. Because unless posting on social is your full-time job, it’s almost impossible to keep up with every platform. Choose the platforms that your ideal clients are on. For example, if you cater to women in the 35-55 range, yes you should be on Facebook, Pinterest, and even Instagram.
  2. Be consistent. Posting 2x a day for 2 weeks is great, but it’s not going to help you if you come to a screeching halt and stop posting for 6 months. Find a cadence that you can keep up with. 3x a week – great, start there. If you can increase to 1x a day, even better. But start small and work your way up as you get more comfortable.
  3. Plan ahead. If you post daily at 1 pm, don’t wait until 12:45 to figure out what you want to post. Use a spreadsheet and create your content in advance. Use Hootsuite or other scheduling platforms to set up all your content at least a week ahead so that you don’t have to panic at the last minute.
  4. Engage. Social is meant to be social. Engage with other people, pages, and groups. If you are a florist and you see a post in a group asking about the best plant food for roses, feel free to chime in and share your knowledge and how you know so much (because you are a local florist) and if they have any other questions, here’s how to reach you. You are being helpful, but also noting your business. If you want people to engage with you, you have to engage with them. If people comment on your posts, make sure you engage back with them. Serve not Sell.
  5. Follow others. A little quid pro quo is par for the course when it comes to social media. Want to increase your follows, start following others. If you want to keep an eye on the competition, don’t follow them from your business page, use your personal. But otherwise, follow any associations, chambers, and complementary businesses that make sense. If you are a florist, following a bridal boutique, wedding venue, and catering companies just makes sense.
  6. Always look at your metrics. I know, I get it. The metrics can be confusing and well, boring for many to look at, but trust me, you won’t know if you are successful unless you look at your metrics. How many new followers did you get? What topics got the best engagement? What timing got the best engagement? You get the idea. Does video or pictures or text get more engagement? You can look at so much data!

Hopefully, you made it this far and didn’t get stressed out. These rules are meant as a guideline. Start small and take them one at a time. Rome wasn’t built in a day so don’t expect to get 500k followers in a week. And don’t forget to have fun with it!

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Social Media – Quality vs. Quantity

Leave a Comment / Entrepreneur, Marketing, Must Read Blogs, Sales, Small Business, Tips / By / / , , , , , , , , , , , , , , ,

Does even thinking about posting to social media stress you out? How many times to post, what to post, when to post, etc.? Are you putting content out just for the sake of putting content out on social media? Are your followers just not engaging and your audience isn’t growing? When it comes to social media posts, quality beats quantity every time.

The norm has always been that consumers expect companies to have content readily available to consume – blogs, social media, enewsletters, downloadable ebooks, white papers, etc. They still look for this type of content, however just having a large library of stuff isn’t enough – consumers want quality of resources from companies they do business with – not just fluff.

First, we need to back up and define what quality means to consumers – it’s targeted, more personalized, highly creative messaging. Content that is focused on better understanding and interacting with your clients. Even small brands can easily produce content that looks just as good as the big dogs.

When a prospect is looking to learn more about your company, yes, they will Google you and visit your website, but they will also look to see what social media channels you are on, the type of content that you post, and how long ago you posted. Just throwing posts up that your customers and prospects don’t care about is not going to help you engage with them. However, one good quality post on Facebook can do way better than five poor quality posts.

Some tips to posting high quality content are:

  • Photos – they don’t need to be done professionally, but make sure they are well lit, not blurred or grainy.
  • Videos – also need good lighting and good sound.
  • Sharing Blogs – need to be interesting and relevant topics but also have good spelling, punctuation and grammar. It should be around 500 words or more to keep readers on your website for longer which is a good SEO signal to Google.
  • Sharing 3rd Party Content – share content from reputable sources that don’t require signing up for memberships. Articles from newspapers, magazines, etc. are usually good sources
  • Your content – only 20% of your content should be around your business – if you are constantly pushing a sale people will unfollow you

I get asked a lot about the best times to post on social media. There is no concrete answer to this. You need to post when and where your audience is going to see your posts. Why post on Twitter if your audience is on Facebook? If your audience primarily engages in the mornings, don’t wait to post until the afternoon.

Don’t get hung up on the numbers. Many people will engage in campaigns to buy likes or followers. This might seem great in the short term, but these people are most likely not your ideal clients and will never engage with you. At the end of the day, your goal is to be seen as an expert, a trusted advisor, and of course to get traffic to your website as that is where the sale is. If your engagement is low, then ask yourself if it is the quality of the post or is that the content isn’t resonating with your audience.

When it comes to social media posts quality will always beat quantity. You aren’t Gary V or Jenna Kutcher – you don’t need to keep up with the quantity of posts that they put out daily – they have teams of people who do this for them. For the DIYers – just focus on the quality. That’s all you need to do.

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Should you use Email Automation?

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There is a big difference between having an email marketing program and having an AUTOMATED email marketing program. The word “Automation” tends to send people into the panic zone – conjuring up visions of AI, robots, machines, “Danger Will Robinson” and the like.

Well, indeed it’s a bit computer geeky to set up the email automation, it is in fact far more human than sending one off emails.

First let’s get the lingo down.

Non Automated: If you are sending out an email and you have nothing set to “Trigger an Action” when someone clicks on something, opens something, or doesn’t do either of those – then you are not using email automation.

Automated: If you are setting up an architecture behind the scenes with Boolean cues i.e. “if this…than that” then you are automating. We marketers create workflows that automatically send emails to subscribers based on what they do or do not do.

Pros of Email Automation

First off, at Red Barn we do both. My weekly Thursday and Monday emails (SIGN UP HERE) are not automated. They are called just broadcast emails. If you don’t open them or don’t read them we aren’t prompting you to do something else.

Back to the pros…

Using Email Automation allows you to personalize and deliver customer-centric content that is specific and relative to your clients. In other words – you are speaking to them on a more personal level.

For both prospects and clients.

We use email automation to nurture prospects through the customer journey – bringing them along the Know, Like, Trust trifecta. We pepper them with content that will help nudge them to the trust and ergo buy phase. Perhaps they downloaded a quiz or an article, liked us on Facebook, went to a certain page on our website – all might trigger a unique email experience to them. Speaking to them on a personal level. “Hey Jenn, thanks for downloading that paper on Email Marketing – here’s something else you might like XXXXX”

We use automation to nurture clients in our Business Success Framework program – helping Corporate Executives launch Coaching and Consulting Careers. Everything from – \”Hey, you’ve got this\”, to \”Hey, I see you haven’t completed Module 2 and you are probably missing something AMAZING.\”

In the end – almost any action a person takes when engaging with your brand can be tracked and incorporated into an email marketing automation.

Found this handy stat on CampaignMonitor.com – “email marketing is the king of the marketing kingdom with a 4400% ROI and $44 for every $1 spent.”

When you are ready to dip your toes – call us. WE LOVE EMAIL MARKETING AUTOMATION.

Should you use Email Automation? Read More »

Social Media – How to Manage the Different Platforms

Leave a Comment / Entrepreneur, Featured, Must Read Blogs, Operations, Small Business, Uncategorized / By / / , , , , , , , , , , , , , , , , , ,

We work with a lot of small business owners – some have been in business for decades and others we’ve helped recently launch – and one of the questions we ALWAYS get asked is, “Do I really need to be on social media and what platforms should I use?” We get it, Social Media is a monster to try to understand. From figuring out the different platforms, to creating profiles, to figuring out what to post and when, it can be so overwhelming and confusing for those just starting to dabble in it or who haven’t expanded much beyond either Facebook or LinkedIn.

To answer the question above – YES, you absolutely should be on social media. BUT you don’t have to be on every platform. The key is to be on the platform that your potential buyers and current clients are on. If you market to teens and younger generations, they aren’t going to go looking for your company on LinkedIn, but they will look for you on Instagram or Snap Chat. Just like someone looking for a Realtor or CPA wouldn’t try to find someone on Twitter or Snap Chat – they would look for you on Facebook or LinkedIn. To help you out, here’s a list of the most popular social media channels and who is using them. Demographics sourced from Spredfast.

Facebook: It’s still the most popular social media network in use with over 2 Billion users and regardless of your industry, your business should have a Facebook page. You can use it to share photos, Facebook Live video, company updates, and content that your followers would find useful. You can also list what your company does, the hours you are open, your phone number, website, etc. Facebook also has some of the best analytics and advertising tools. Users range from 18 to 65+, are equally men and women, and cover all income ranges. There are 179 million users on mobile and 90 million users on desktop per month.

Instagram: Now owned by Facebook, Instagram is becoming more popular with over 800 million users. Instagram is a visual platform that’s based entirely on photo and video posts. You can’t share articles or other content easily, and no URL’s are allowed in posts. Depending on your industry, this may not be a great fit. Brands that do well are often photographers, health and fitness, real estate, clothing, shoes, beauty products, etc. The person running your account have a good eye for detail and at least basic photography skills, so the photos and videos posted to your account are high-quality. Users are primarily 18- 49 years old, more women than men, and include all income levels. This is primarily a mobile based platform.  At Red Barn we’ve recently decided to re-engage our Insta Life!  Check us out @redbarnct.  W

Twitter: This seems to be the platform that many people either love or hate – with over 317 million users. It’s great for posting quick updates, videos, photos, and links to blogs or other articles, but it certainly isn’t for everyone. You are limited to 240 characters per tweet. It’s a great tool to easily interact with other users and many companies use it to handle customer service. This may not be the best platform if you prefer more visual posts or don’t have a lot of your own content to share. If you have interesting content, Twitter is a great tool for quickly spreading the word and if a user with a lot of followers retweets you, your content could go viral. Twitter is very quid pro quo – in order to be successful, you need a mix of your own content and sharing and retweeting other interesting content. Users range in age but are skewed more to the 18-29 audience, with slightly more males using the platform than females. Users range across all incomes and surprisingly more people use Twitter on desktop vs. mobile.

Pinterest: This is another very visual platform that allows users, over 200 million, to save and share content by “pinning” them to digital bulletin boards. You can organize your content and boards by different categories. From the business perspective, the platform has special pins called Rich Pins which brands can use to add specific information to their pins, like product details and even location maps. Every pin includes an image or video. This is another platform that isn’t for everyone. Brands that work in DIY projects, fashion, exercise, beauty, photography and food usually do very well here. There are 20% more women on the platform than men, users range from 18 – 64 years old, and cover a range of income levels. There are over 70 million mobile user’s vs only 27 million desktop users per month. Like Insta – we are playing around with building up our Pinterest game – it’s a work in progress.  The goal is to drive more people back to our website.  We will keep you posted!

Snapchat: This is another mobile only platform with over 300 million users. It’s a visual platform that is known for its disappearing content. Users can send video or photos to other users or post to their public Stories (which disappear after 24 hours). Content can be saved and uploaded to other platforms, and users can now chat, message, create events, and share media content within the platform – something that previously wasn’t available. Snapchat has a ton of filter options for photos, and since the content isn’t forever, many people find less pressure to post more polished content. Only followers can see your stories, so building an audience is key to getting engagement on your content. 70% of the users are women, and users range from 13 – 34 years old. This is a mobile only app with no desktop option.

YouTube: Now owned by Google, YouTube is a video-sharing platform with over 1 Billion users where people can view, upload, rate, share and comment on content. Business often use YouTube to host their creative, visual or educational component. Your videos should be polished, although they don’t have to be professionally produced, but they shouldn’t be done with a shaky cell phone camera. You don’t even need to have your own channel to take advantage of advertising. Many businesses partner with popular YouTubers  for product placement, because these users already have engaged audiences. Users are primarily between the ages of 25 and 44. There are slightly more males using the platform than females, and traffic is evenly split between mobile and desktop.

LinkedIn: This is a much more business centric platform with over 106 million monthly users. It is hands down the best platform for professional networking. It’s a great place to promote your business, find top talent, and showcase yourself as an industry expert in your field. Posts should be much more conservative than you would share on other platforms. Many people create personal profiles to act as a digital resume since businesses will post jobs and research candidates using the platform. LinkedIn also has very specific industry groups that users can join – this is a great place for you to be since you can answer questions, share content, and be an expert and draw people to your company\’s page and website. Most users range from 18 to 64 years old, are in the $50k a year and up income range and are split almost even between men and women. People prefer to use this platform on desktop vs mobile.

If you aren’t sure if you should be on a platform, spend some time exploring it. See what other businesses are on there, if your competition is on there, and if your target clients are on there. It’s far better to be good at 2 platforms than to be mediocre or poor at 4. It’s important to stay consistent and post content that is going to bring your followers value. Wanna follow Red Barn on social media? You can find us here:

Facebook: @RedBarnConsulting

Twitter: @RedBarnCT

LinkedIn: Red Barn Consulting LLC

Instagram: @redbarnct

Pinterest: Red Barn Consulting LLC

Social Media – How to Manage the Different Platforms Read More »

Social Media – How to Manage the Different Platforms

Leave a Comment / Entrepreneur, Featured, Must Read Blogs, Operations, Small Business, Uncategorized / By / / , , , , , , , , , , , , , , , , , ,

We work with a lot of small business owners – some have been in business for decades and others we’ve helped recently launch – and one of the questions we ALWAYS get asked is, “Do I really need to be on social media and what platforms should I use?” We get it, Social Media is a monster to try to understand. From figuring out the different platforms, to creating profiles, to figuring out what to post and when, it can be so overwhelming and confusing for those just starting to dabble in it or who haven’t expanded much beyond either Facebook or LinkedIn.

To answer the question above – YES, you absolutely should be on social media. BUT you don’t have to be on every platform. The key is to be on the platform that your potential buyers and current clients are on. If you market to teens and younger generations, they aren’t going to go looking for your company on LinkedIn, but they will look for you on Instagram or Snap Chat. Just like someone looking for a Realtor or CPA wouldn’t try to find someone on Twitter or Snap Chat – they would look for you on Facebook or LinkedIn. To help you out, here’s a list of the most popular social media channels and who is using them. Demographics sourced from Spredfast.

Facebook: It’s still the most popular social media network in use with over 2 Billion users and regardless of your industry, your business should have a Facebook page. You can use it to share photos, Facebook Live video, company updates, and content that your followers would find useful. You can also list what your company does, the hours you are open, your phone number, website, etc. Facebook also has some of the best analytics and advertising tools. Users range from 18 to 65+, are equally men and women, and cover all income ranges. There are 179 million users on mobile and 90 million users on desktop per month.

Instagram: Now owned by Facebook, Instagram is becoming more popular with over 800 million users. Instagram is a visual platform that’s based entirely on photo and video posts. You can’t share articles or other content easily, and no URL’s are allowed in posts. Depending on your industry, this may not be a great fit. Brands that do well are often photographers, health and fitness, real estate, clothing, shoes, beauty products, etc. The person running your account have a good eye for detail and at least basic photography skills, so the photos and videos posted to your account are high-quality. Users are primarily 18- 49 years old, more women than men, and include all income levels. This is primarily a mobile based platform.  At Red Barn we’ve recently decided to re-engage our Insta Life!  Check us out @redbarnct.  W

Twitter: This seems to be the platform that many people either love or hate – with over 317 million users. It’s great for posting quick updates, videos, photos, and links to blogs or other articles, but it certainly isn’t for everyone. You are limited to 240 characters per tweet. It’s a great tool to easily interact with other users and many companies use it to handle customer service. This may not be the best platform if you prefer more visual posts or don’t have a lot of your own content to share. If you have interesting content, Twitter is a great tool for quickly spreading the word and if a user with a lot of followers retweets you, your content could go viral. Twitter is very quid pro quo – in order to be successful, you need a mix of your own content and sharing and retweeting other interesting content. Users range in age but are skewed more to the 18-29 audience, with slightly more males using the platform than females. Users range across all incomes and surprisingly more people use Twitter on desktop vs. mobile.

Pinterest: This is another very visual platform that allows users, over 200 million, to save and share content by “pinning” them to digital bulletin boards. You can organize your content and boards by different categories. From the business perspective, the platform has special pins called Rich Pins which brands can use to add specific information to their pins, like product details and even location maps. Every pin includes an image or video. This is another platform that isn’t for everyone. Brands that work in DIY projects, fashion, exercise, beauty, photography and food usually do very well here. There are 20% more women on the platform than men, users range from 18 – 64 years old, and cover a range of income levels. There are over 70 million mobile user’s vs only 27 million desktop users per month. Like Insta – we are playing around with building up our Pinterest game – it’s a work in progress.  The goal is to drive more people back to our website.  We will keep you posted!

Snapchat: This is another mobile only platform with over 300 million users. It’s a visual platform that is known for its disappearing content. Users can send video or photos to other users or post to their public Stories (which disappear after 24 hours). Content can be saved and uploaded to other platforms, and users can now chat, message, create events, and share media content within the platform – something that previously wasn’t available. Snapchat has a ton of filter options for photos, and since the content isn’t forever, many people find less pressure to post more polished content. Only followers can see your stories, so building an audience is key to getting engagement on your content. 70% of the users are women, and users range from 13 – 34 years old. This is a mobile only app with no desktop option.

YouTube: Now owned by Google, YouTube is a video-sharing platform with over 1 Billion users where people can view, upload, rate, share and comment on content. Business often use YouTube to host their creative, visual or educational component. Your videos should be polished, although they don’t have to be professionally produced, but they shouldn’t be done with a shaky cell phone camera. You don’t even need to have your own channel to take advantage of advertising. Many businesses partner with popular YouTubers  for product placement, because these users already have engaged audiences. Users are primarily between the ages of 25 and 44. There are slightly more males using the platform than females, and traffic is evenly split between mobile and desktop.

LinkedIn: This is a much more business centric platform with over 106 million monthly users. It is hands down the best platform for professional networking. It’s a great place to promote your business, find top talent, and showcase yourself as an industry expert in your field. Posts should be much more conservative than you would share on other platforms. Many people create personal profiles to act as a digital resume since businesses will post jobs and research candidates using the platform. LinkedIn also has very specific industry groups that users can join – this is a great place for you to be since you can answer questions, share content, and be an expert and draw people to your company\’s page and website. Most users range from 18 to 64 years old, are in the $50k a year and up income range and are split almost even between men and women. People prefer to use this platform on desktop vs mobile.

If you aren’t sure if you should be on a platform, spend some time exploring it. See what other businesses are on there, if your competition is on there, and if your target clients are on there. It’s far better to be good at 2 platforms than to be mediocre or poor at 4. It’s important to stay consistent and post content that is going to bring your followers value. Wanna follow Red Barn on social media? You can find us here:

Facebook: @RedBarnConsulting

Twitter: @RedBarnCT

LinkedIn: Red Barn Consulting LLC

Instagram: @redbarnct

Pinterest: Red Barn Consulting LLC

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authenticity

Marketing 101 – Why Authenticity wins the game every time

Leave a Comment / Culture, Entrepreneur, Fun Stuff, Marketing, Must Read Blogs, Small Business / By / / , , , , , , , , , , , , , ,

Whether you are offering a service or selling a product, at the end of the day your buyers don’t want to be “marketed to”, they don’t want to be told what they should buy.  What they want is an emotional relationship that makes them feel good about the decisions they are making.

If you want to create brand evangelists versus just transactional “buyers” the one thing you need to rock is…

AUTHENTICITY

How does one be “Authentic” in a world of crazy chaos and “fake news” – how can you show your prospective customers the real you?  And yes, you do need to show them the real you – the real authentic you.

Here are my rules of engagement.

  1. Your personal brand is NOT different than your professional brand. I am not a “formal conservative person”, therefore my company website is fun and loud, my bio is very conversational on my website – and I am an open book on Facebook, Twitter, and Instagram.  Love me or hate me – I am who I am.  I attract clients who match my vibe, who understand me and well…. like me!
  2. Educate. Educate. Give your customers something that means something to them.  Give them what they want, not what you think they need.  Well, most of the time.  80% of your content should be what your customers will want to read, something they will find value in.  In many cases, your customers may not know they have a problem until you enlighten them – that’s when the 20% comes in. That’s when you identify the pain and show your solution.  Once you show that you understand them, and you have given them something of value over and over again – they will consider buying from you.
  3. Talk to them!  The best content is conversational.  Use email campaigns to “talk” with your prospects and customers, use video, chatbots.  And yes, even have IRL (in real life) conversations with them.  Remember – this isn’t about selling, it’s about showing the real you, and connecting with them on an emotional level.
  4. Know what you and your Brand stand for. So many people shy away from taking a social stand – I don’t – at all. If someone doesn’t agree with the fact that I’m a liberal that’s ok.  I’m not for everyone.  What do you stand for?  What does your brand stand for?  WHY are you in business – and why does it matter to your clients and prospects?  Being transparent is critical.  Be raw, be open and share personal stories.
  5. The Sword is mighty. If you or your brand makes a mistake – and it’s tossed out on social media, address it publicly.  Apologize and make it right.  Be respectful.  You will be amazed how you can turn an angry prospect or client into a brand evangelist.  Validate their pain – because it is REAL.  Take it offline to work out the details.  This holds true for any unhappy customer – remember this is focused on emotions.  Put yourself in their shoes – how would you feel?  More importantly, how would you like to be treated?  Yes, the Golden rule applies here.

I, like many business owners, was afraid to show my true colors until I said screw it, tossed the marketing 101 old school shit in the garbage and just went for it.  The result was magical.  I no longer work with clients that I don’t like, that don’t appreciate me, and that don’t – well, mesh with my brand.  I also have a sense of freedom around my brand.  The funny thing is, I’m raw, I’m open, I tend to swear just a little bit in my copy and so many of my loyal tribe are what you would deem conservative – in that they have c-level jobs in conservative industries.

One day we won’t have to say – Don’t judge a book by its cover – because the cover will be who the people really are.  Times are changing in corporate America and I LOVE IT.

If you want to see more of the real me – sign up for my Thursday morning missives – they are 100% raw, authentic and transparent Cindy.  They come out weekly – on Thursdays at 6 am.  To be honest – it’s my journal that I share with the world.  No secrets.  Just me.

Cindy

PS – one of the #1 ways I get new clients is from that Thursday email – and I rarely talk about Marketing, Sales or Biz Ops.  Go figure!

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Marketing – it\’s a TEAM effort!

Leave a Comment / Featured, Finance, Fun Stuff, Healthcare, Insurance, Marketing, Must Read Blogs, Sales, Small Business, Uncategorized / By / / , , , , , , , , , , , , ,

As the saying goes – there is no “I” in TEAM. I wish the word Marketing didn’t have an “I” in it so I could carry the saying over – but I think you know where I’m going here.  You can spell team using the letters in Marketing though! Marketing is a TEAM effort – that is, if you want to have the biggest ROI (Return on Investment).

About the TEAM in MARKETING.  I get some pushback on this, especially if I have a client paying me to handle marketing for them, or if they have an in-house marketing person or group.  Why do the rest of the employees need to be involved – what gives?

In fact – a lot gives. Here’s why.

  1. When you build a culture of inclusion making everyone part of the process and therefore the story, magical things happen.  It creates a powerful place of employment, more importantly, the team not only drinks the proverbial Kook-Ade – but they also share it.  WORD of MOUTH Marketing is powerful.  When employees brag about your brand – what does that say about you?  Ps – A Lot.
  2. You get the REAL STORY. Back to #1.  When you have team members posting work selfies on Instagram, Facebook & Twitter – or FB or Insta Live videos they tend to get far more engagement and will tend to become viral over a standard – hey here’s what we do post.  More importantly, you are getting a behind the scenes look at what makes the company tick aka “The Real Scoop”.
  3. Your buyers don’t want to be sold to. When you get that real behind the scenes story, buyers can see what’s real and then make a decision based on that reality.  Far more powerful than an advertisement telling someone why they should buy from you.
  4. The team includes your customers! We all strive to have brand evangelists, so why not encourage your employees to find those evangelists and engage with them on social.  Salespeople are your ideal target for this since they are often client facing – or perhaps even a service team.  Having an employee and a happy customer in an Instagram Story or in a picture on Twitter is PRICELESS!  You can’t beat that kind of advertising.
  5. Consistency, Authenticity, and Transparency. The holy grail of marketing.  When you have your team involved this becomes far easier.  You will have more engagement, you will see the real behind the scenes story from real people – not actors, not stock photos and not a stagnant social feed or website.

So….that’s why I encourage CEO’s to have a flexible yet monitored social media policy.  Yes, you have to have training and controls especially in compliance driven fields such as healthcare, financial services, and insurance – but trust me, it can be done and done well.

That’s my story, I’m sticking to it.  Go Team is the answer to this one. 100% hands down a winner!

Marketing – it\’s a TEAM effort! Read More »

Marketing – it\’s a TEAM effort!

Leave a Comment / Featured, Finance, Fun Stuff, Healthcare, Insurance, Marketing, Must Read Blogs, Sales, Small Business, Uncategorized / By / / , , , , , , , , , , , , ,

As the saying goes – there is no “I” in TEAM. I wish the word Marketing didn’t have an “I” in it so I could carry the saying over – but I think you know where I’m going here.  You can spell team using the letters in Marketing though! Marketing is a TEAM effort – that is, if you want to have the biggest ROI (Return on Investment).

About the TEAM in MARKETING.  I get some pushback on this, especially if I have a client paying me to handle marketing for them, or if they have an in-house marketing person or group.  Why do the rest of the employees need to be involved – what gives?

In fact – a lot gives. Here’s why.

  1. When you build a culture of inclusion making everyone part of the process and therefore the story, magical things happen.  It creates a powerful place of employment, more importantly, the team not only drinks the proverbial Kook-Ade – but they also share it.  WORD of MOUTH Marketing is powerful.  When employees brag about your brand – what does that say about you?  Ps – A Lot.
  2. You get the REAL STORY. Back to #1.  When you have team members posting work selfies on Instagram, Facebook & Twitter – or FB or Insta Live videos they tend to get far more engagement and will tend to become viral over a standard – hey here’s what we do post.  More importantly, you are getting a behind the scenes look at what makes the company tick aka “The Real Scoop”.
  3. Your buyers don’t want to be sold to. When you get that real behind the scenes story, buyers can see what’s real and then make a decision based on that reality.  Far more powerful than an advertisement telling someone why they should buy from you.
  4. The team includes your customers! We all strive to have brand evangelists, so why not encourage your employees to find those evangelists and engage with them on social.  Salespeople are your ideal target for this since they are often client facing – or perhaps even a service team.  Having an employee and a happy customer in an Instagram Story or in a picture on Twitter is PRICELESS!  You can’t beat that kind of advertising.
  5. Consistency, Authenticity, and Transparency. The holy grail of marketing.  When you have your team involved this becomes far easier.  You will have more engagement, you will see the real behind the scenes story from real people – not actors, not stock photos and not a stagnant social feed or website.

So….that’s why I encourage CEO’s to have a flexible yet monitored social media policy.  Yes, you have to have training and controls especially in compliance driven fields such as healthcare, financial services, and insurance – but trust me, it can be done and done well.

That’s my story, I’m sticking to it.  Go Team is the answer to this one. 100% hands down a winner!

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168 Hours – Are you making the most of them?

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We all have the same number of hours in a week, so how is it that some people manage to be so productive, like Gary V, while others can barely manage to check a few items off the to do list. Are we so obsessed with trying to save time and complaining that there is never enough time, that we aren’t focusing on how we are spending our time? Think about that for a second. When you are doing something you don’t like, let’s say running on a treadmill or preparing a report for work that you know no one even reads, how fast does time go by? It crawls. 5 minutes feels like 5 hours. BUT when you are doing something you love, accomplishing things that mean something to you, 5 hours starts to feel like 5 minutes! So, if you like hiking, why are you on the treadmill day after day. If you don’t like your job and its requirements, why are you spending 40 hours a week being miserable?

Laura Vanderkam, who studies Time Management, thinks that time isn’t the issue. \”We don\’t build the lives we want by saving time,\” Vanderkam said in her TedWomen talk in 2016. \”We build the lives we want, and then time saves itself.\”

Some of the most famous business people today never complain that there aren’t enough hours in a day or week, and they probably accomplish more in a week than most of use accomplish in a month. So, what’s their secret? Is it simply because they love what they do, or do they have some magical ninja fairies in their pockets helping them get shit done? Here are a few strategies Vanderkam uses to manage her own time.

Track your time

I once had a boss who had my entire department track our time for over a month. This required filling out a spreadsheet with what we did every minute of every day. How many orders I processed, and how much time I thought those took, phone calls, responding to emails, etc., etc. It got to the point where I was adding in funny stuff to see if he noticed. He didn’t. HOWEVER, you should track your time for one week. It doesn’t have to track every minute but write down things in 30 min. increments. It might feel tedious to start and one more thing you have to do, but you might be surprised at what you discover and where you are actually spending your time. You might find that you spend several hours a week reading articles on Facebook or LinkedIn, yet you’ve been complaining that you haven’t had any time to read some new books.

Take breaks

Your brain cannot function for hours on end on the same task without taking a break. A break some rejuvenate and refresh you. You might find that you THINK you are taking breaks, but scrolling through social media, personal emails, or texting are NOT breaks for your brain – or your body. These breaks aren’t really breaks at all. Doing all those things are fine, and you should plan those in to your day, but you also need to get up, move around, and reboot your brain. Step away from the electronics!

Less is more

When it comes to making a to do list, less is more. Having a short, manageable list is MUCH easier to navigate than pages and pages that cover your whole list of monthly items. A long list = failure. You want to feel accomplished at the end of the day and check off several if not all the items on the list will keep you motivated. This list should be for both work and home – they are equally important.

Your time is your own. How you choose to spend it is up to you. Your boss, spouse, or even kids don’t make that choice for you – you do. You can’t make more time. You can’t put it in an account for a rainy day. Those 24 hours a day, 168 hours a week will get spent regardless. Make every minute count and be on your terms.

168 Hours – Are you making the most of them? Read More »