learning

Stop asking “what do you do?” – ask this instead…

It seems like every time you meet someone new at a networking event, social gathering, or via an acquaintance the first question people ask, besides the standard “how are you”, is “what do you do?” For some reason I’ve always hated this question. I think it started back when I worked for a manufacturing company because it was always so hard to give a 30 second summary of what I actually did. Sure, my official title was Customer Service Rep., but it really didn’t tell people what I did. Of course, I dealt with customer orders, complaints, and questions, but I also worked on inventory, handled the shipping paperwork, sent invoices, and even helped in various other departments when needed.

It wasn’t just about trying to explain my job, I also had to explain what the company did, which could get technical, but we won’t get into that. But all that aside, what does my job really have to do with me. My job doesn’t define me, I didn’t grow up saying I wanted to be a CSR. Even now with a job title of President, it still doesn’t help you get to know me any better does it?

So, after years of answering and even asking the question “So, what do you do?”, I’ve decided that the phrase is now dead to me. I’ve deleted it from my vocabulary. If you really want to get to know people, start asking them “Who are you, what are you passionate about?”. Here’s why. What you do is such a small part of who you are. Let’s pretend you just asked me “So Jenn, what do you do?” my standard response is “Well Joe, I’m the President of Red Barn Consulting, a sales, marketing, operations, and biz coaching and consulting company. I pretty much handle all the day to day operations and make sure everything gets done.” That’s pretty boring right. You really didn’t learn anything about me – other it’s my responsibility to make sure shit gets done.

Now, let’s pretend you asked me my new go to question about who I am and what I’m passionate about. Here’s how I would respond. “ Hi Joe, thanks for asking! I’m a wife, pet mom to 3 cats and 2 crazy German Shepard puppies, and an avid animal lover. I work for Red Barn Consulting, a sales, marketing, operations, and biz coaching consulting company, and I love what I do because I get to learn new things, work from home so I can spend time with my zoo, and I handle all the operations of the company – I make sure nothing falls through the cracks. I’m also very interested in Real Estate, own a 3 family investment property, plan to get my license eventually, and I LOVE to travel – especially to anywhere in the Caribbean. I have a passion for baking, I’m a neat freak, but I also love spending time outside getting dirty, at the gym, or relaxing in my pool. Reading is one of my favorite hobbies and I’m a Harry Potter dork.”

Which question gave you more insight in to who I really am and what I love to do? Where you able to find anything that we have in common? Asking better questions leads to better conversation and truly tells you about who the person is. I don’t care if you are a CEO, janitor, or mid-level manager. I want to know why we should be connecting. What do we have in common. When it comes to networking, it’s not all business – it is personal and that’s how you make those connections. I want to learn about people, what makes them tick, what do they love to do.

Next time you attend a party, networking event, etc. give my new method a try. And make sure you let me know how it goes. Let’s try to start a new trend!

Stop asking “what do you do?” – ask this instead… Read More »

Side Hustle Nation – Take the Leap!

In our program the Business Success Network, we love working with Side Hustlers – people who are working their dream gig on the side while holding down a full-time gig that they greatly dislike. (Trying to avoid words like Hate – they just don’t serve me)

If you are SERIOUS about making your Side Hustle the Full Time Hustle – then here are the steps we take our clients through.  I need to them to know the following:

  1. Be crystal clear on your WHY. What is your purpose – personally, and does it align with your business model.  If the side hustle is just a way to make a buck and you aren’t passionate about it – your business will never be truly successful. You will get burned and give up when the going gets tough – and it will, get tough that is.
  2. Ensure you have a viable business. Just because it’s a great idea, does not mean it’s a viable business model.  Perhaps your market is too small or too saturated, you can’t differentiate yourself enough from the competition or you have a time sensitive thing whose time is almost up.  You need to crunch the numbers and do some market research.
  3. That you need to be a risk taker. I don’t know one business owner who is risk adverse.
  4. That you need to have a success mindset. You must focus on the long haul and not get hung up on the bumps in the road.  You have to BELIEVE you will be successful.
  5. You have capital enough to survive without a paycheck for a while – because most of your $$ has to go back into the company – typically.
  6. You need to deeply understand your customer and their journey – how they will get to you, what you will do once they find you and how you will nurture them. What will their customer experience be like?
  7. Chief Cook & Bottle washer – If you don’t have the capital to pay for help, do you have the talent, will and drive to do it all?
  8. Are you open to coaching and learning? If you have a know it all attitude – you are setting yourself up for failure. Trust me – I’ve been there and it wasn’t pretty.
  9. Are you willing to fail – but more importantly, do you have the mindset that failure is simply an opportunity to learn and grow.
  10. That you need to spend just as much time working on your business in the beginning as in it.
  11. You need to be able to sell or have a process that sells your product for you – i.e. online platforms etc.
  12. Progress NOT Perfection. You need the minimum viable product to launch – it doesn’t need to be perfect, you can always adjust, fix and change as you go. Besides you need feedback from real life buyers!

 Side Hustlers, you can make the transition, and the time is really up to you. If you are focused on the end game, that transition will be far less painful than if you look at ALL you need to do and it will go a lot quicker.

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The fear of trying

You’ve probably heard a quote like “if you’re going to fail, then fail fast.” I used to be afraid of failing, let’s be real, no one wants to fail. But working at Red Barn has taught me that, hey, sometimes you fail, and that’s OK if you fix it and learn from it. It’s a tough transition, especially if you work in Corporate America where when something goes wrong, it turns into the blame game. It’s a nauseating feeling always trying to cover your ass in case that finger turned to you. It became more than a fear of failing and more of a fear of even trying something new. But now, I’ve learned to embrace learning and trying new things because the fear of failure isn’t so stifling.

Before I started at Red Barn I had NO marketing experience. Sure, I used Facebook and LinkedIn, but that was about it. I’d never written a blog, sent out an e-newsletter, or used any design software. But I had to learn these things, and being remote, Cindy couldn’t hold my hand and walk me through things. I relied heavily on 2 very good friends – YouTube and Google. Trust me, if these 2 don’t know how to do something, then it’s not meant to be done.

I learned how to make updates to a website, edit art files in Adobe Creative Suite, create e-newsletter templates, create and implement Drip email workflows, the list goes on and on. Have I messed stuff up – ABSOLUTELY! Go ahead – ask Cindy – she’ll tell you. Most of the time I was able to fix any issues before they went live or to a client. That’s why we proof each other’s work – those extra set of eyes are key.

Here’s a secret that I learned from my mistakes and it wasn’t to stop trying! First – take accountability for your actions. Pointing the finger to someone else doesn’t fix the issue. Own it, fix it, learn from it, and move on. Secondly – follow up! This can save you a ton of headaches. Here’s a great example – We have a client that we schedule blogs for that post on a specific day and time. I send the link ahead of time to the client to share on social media and via an email to their clients. Well, I went in to check to make sure the first blog posted as scheduled and to my surprise – for some technical reason, it didn’t post! Had I not followed up, the client would have posted a dead link on their social media and in their email. I was able to fix the issue before it created a problem. It was no one’s fault, but you can bet I would have felt horrible if the client felt any negative effects from the error.

Trying new things is what makes my job exciting and fun. If I was afraid every time I had to try out a new software or implement a new marketing idea, I wouldn’t get very much done. Trying and failing is just part of the learning process. Sometimes you try things and get a win right off the bat – I LOVE when that happens. But most times you must try things a few different times before you get it right. It’s a process as Cindy likes to say. I play around with something, test it, make it live, test it again, make more tweaks, test it again, and so on and so on until it’s perfect. Another Cindyism – progress not perfection. Trust me, you learn a lot about yourself when you self-teach, and I get really excited when I teach my self new things and can put them into action.

So, my PSA for the day – Don’t be afraid to try things. Pull the trigger so that if you do fail, you fail fast and have time to fix it and learn from the mistakes.

If you have any great failure turned success stories, I’d love to hear them!

The fear of trying Read More »