Marketing

Managing Social Media — Why Can’t It Be A Little.. Easier?

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Many businesses see social media as a “necessary evil” — Something you have to do because everyone else is doing it. After all, if you’re not using Facebook, Twitter, LinkedIn, Pinterest etc., you’re missing out. While that’s true, it gives us a sad face every time we think about businesses seeing social media as a chore, because, done right, it can be easy, and powerful.

It’s all about having a plan — Now, before you click away in disgust at having to plan something else, it’s not a big plan. We’re not talking a high-fallutin’ plan for a Rube Goldberg-esque style machine, just a simple, common sense approach to make things easy, and, perhaps, a little more joyful.

Don’t believe us? Read on…

Who’s going to have the responsibility for social media? First things first, who do you want to handle your social media accounts? Now, that could be one of your people who have a great understanding of the right approach, tools, and techniques to use — Or, you could outsource it to a creative marketing agency who has your brand\’s best interests at heart. Like… Us, for example? (we aren’t always subtle)

Anyway, you need to have someone who is going to have responsibility for your social media, who can review and post everything you need, and who can speak with your company’s voice. They need to understand and love your customers.

Where do you post? Different types of business will get the most advantage from different social platforms. You probably won’t find much of an audience for your recipes on LinkedIn, and folks on Pinterest probably aren’t going to be thrilled by your course on chartered accountancy. But, once you can match your message to your social media, that’s when things get real interesting.

  • Facebook — Pretty much everyone uses Facebook — Over 20% of all pages seen on the web are on Facebook. You need to be there, simple as that.
  • Twitter — With millions of people using Twitter, and the opportunity to easily go viral with the right message, Twitter is also pretty much essential.
  • Pinterest — Do you have a visually appealing product, service, or brand? If so, Pinterest is a great place to get traction.
    Instagram — Like Pinterest, Instagram is perfect for pretty products.
  • LinkedIn — Marketing more to professionals and business people? This is your natural choice.
  • YouTube — Although not seen as a “traditional” social network, YouTube gets billions of hits every month. Make an amazing video and watch your views skyrocket.
  • Google Plus — Yes, there are still people and businesses using Google Plus, don’t disregard it and ps. it could help with your Google ranking.

When should you post? You know where to post, but do you know when to post? Once you understand when your customers are likely to be using social media, you can take advantage of that, and share delicious bits of information, just when they need it. They’ll be wowed by your ideas, share them on themselves, and suddenly you’ve got a viral social media presence. Nice!

Get to scheduling. One of the main pains businesses have with social media is having to send out all their posts manually, to all the different platforms. Well, good news, friends. There are some great scheduling tools out there to make posting and sharing a breeze. Two that we love are Hootsuite and Buffer. Both are awesome at letting you queue up posts, then setting things off and letting them post on your behalf.

Be careful though, lots of social media is about reacting, responding, and posting in real time — That’s what gets you engagement. So, don’t just rely on scheduling tools, build them into your overall social media approach.

And there you have it, the basics you need to get in place for easier social media success — That wasn’t so bad now, was it?

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How Your New Marketing Campaign Could Create Business Chaos (And How To Avoid It)

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When it comes to marketing, you don’t want to be a victim of your own success. Done well, marketing can create incredible results — Getting your products, and services in front of a new audience, putting your brand front and center, and generating lots of new business.

That could be a disaster.

Let’s back up a bit…

You see, marketing affects every part of your business — If they’re not ready to handle an influx of new customers and the demand that brings, it can create big problems that damage your brand and reputation. As responsible marketers (and, frankly, lovely people), we want to make sure that doesn’t happen.

So, here’s how to look at all the “operational” bits of your business to make sure they can channel the torrent of new customers!

Your website, eCommerce store, or online presence. Make sure your website can handle the load. You’ll want to double-check response times, even when there’s lots of people on the website. Ensure all your calls to action are super clear, track how your visitors are using your site, and make tweaks and updates to make the sales and conversion funnel easier.

Your sales and onboarding process. Talk to your sales teams, sales call center, and onboarding operations. Make sure everyone knows what’s coming and that you have enough technical capacity and the right number of staff to handle all your calls.

Ensure all your sales staff are properly trained and know all of the processes, incentives, and other information they need to close sales. Find out if your sales department needs more resources. The aim is to deal with all your customers quickly, efficiently, and well, and ensure they don’t have to wait too long on the phone. Because hold music sucks.

Your logistics and distribution[/x_custom_headline][cs_text]If you need to ship products to wholesalers, retailers, or customers, make sure you’ve got the right logistics and distribution in place. Ensure you can pack up and dispatch your products quickly, so there are no delays or problems getting them delivered.

Your customer service area. When you get more sales, you also get more customer service requests. Ensure your customer support center is properly staffed and that you can handle and resolve customer issues quickly. If you’re marketing new products or services, ensure all of your support staff are properly trained on their use and possible problems.

Your software and business processes. Make sure you’ve got good communications and collaboration tools in place across your business. Your teams need to be able to talk to each other efficiently, track customers and actions, and ultimately provide a high level of service to everyone.

That goes for the software, systems, and processes your business relies on. If possible, stress test workflows, handoffs, and other possible bottlenecks so you can identify and resolve issues before they become a big problem.

All of this might seem like a lot of work, just because you’re launching a new marketing campaign, but if it does as well as you hope, you’ll be extremely happy you’ve got the right resources, training, and support in place to create super-happy customers.

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Do B2B Companies Need Social Media?

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Everyone is using social media these days. In fact, so many people are using it that businesses have dived into the fray. You can connect and interact with some of your favorite brands – even the biggest companies in the world. Social media is so prevalent, in fact, that it’s changing the way big and small businesses think of marketing. But what if you work in a business-to-business (B2B) environment? You don’t sell consumer commodities or anything suitable for mass-market consumption. Your target is actually quite specific. Your product is definitely not sexy.

You may think social media isn’t suitable for your B2B company, but you would be wrong. B2B companies are run by people. And those people are using social media like everyone else. They are looking for new ideas, solutions to their problems, and content that inspires and entertains them.

Build trust with a strong B2B presence. If you were cold emailed by another company, you would probably look them up before committing to their offer, wouldn’t you? You would Google their name, check out their website, and exam their social profiles if they have any.

Undoubtedly, you would be reassured if that company had a robust online presence. If they are investing in content publication, community engagement, and customer support through social media, you could assume they aren’t a fly-by-night operation looking to grab your cash. You would even use that online presence to learn more about the company before you responded to their pitch.

By making yourself present on the Internet, you build trust and authority that supports everything else you do.

Move short term sales to long term value. Keeping your brand in front of the customer is an important part of securing future sales. If the customer forgets you exist after the sale, they’ll seek a similar solution when the problem arises again, instead of returning straight to you.

Many salespeople make the mistake of only approaching a customer when they want a sale. That creates an antagonist relationship, where the salesperson is always looking to take and the customer is always trying to avoid giving.

Instead of ignoring the customer until it’s time to buy again, social media can be used to delight the customer over and over. Solve their problems, offer resources and education, and make yourself available for their questions – even if it doesn’t entirely relate to your specialty.

This keeps your brand in their face between sales. When it’s time to buy anew, the customer knows right where to go.

LinkedIn is your Holy Grail. LinkedIn was designed for professionals. It’s a natural place to begin your B2B marketing because it’s tremendously effective for collecting leads. Companies regularly use LinkedIn to make connections, hire new talent, arrange deals, and even convert big sales.

Create a profile for yourself as well as a business page. Publish content related to your business for other users to find. If you’re looking to create a business opportunity, use the advanced searching feature to find other professionals who meet your specific needs. You can drill down by location, industry, title, etc.

Other social media networks are valuable too. It all depends on your industry. Check where your competitors are spending their resources.

\"B2B

Expand your reach. The Internet has made the world a lot smaller. Suddenly people and businesses on the other side of the globe are just as accessible as the company next door. You just have make yourself present in the digital world and give your brand a voice – even B2Bs.

Don\’t forget to share your most engaging posts with us. We love getting feedback on what types of posts work best for different industries.

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5 Tips for Using LinkedIn to Help Grow Your Business

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The beauty of social media is that it allows us to extend our network far beyond our physical location. We’re no longer limited to the people nearby.

As a business-to-business tool, LinkedIn is unmatched. 450 million of the world’s professionals and business leaders use it to connect, share ideas, and develop business opportunities. According to Content Marketing Institute, LinkedIn is the most effective social network for sales (63% of marketers report positive results).

Fill out your profile, adopt a professional demeanor, and then use these smart LinkedIn strategies to grow your business.

Speak with decision makers. If you have ever cold called a business, you know how frustrating that process can be. You get transferred around a bit, dropped into voicemail, and you’re never sure if you’ve reached someone who can make actual decisions.

Use LinkedIn to find the decision makers of a business. Many people publically display their contact information. If they don’t, ask for them by name when you call the business. This has a much higher chance of putting you in touch with someone who matters to you. If this still doesn’t work, you can always connect with them on LinkedIn itself.

LinkedIn’s search capabilities are more sophisticated than any other social network. You can add filters to your searches such as job role, industry, and company size. This allows you to put together a list of targeted potential business opportunities.

For instance, let’s say you sell payroll software designed for small businesses with less than ten employees, but only in your own state. You only want to speak to the owners of those companies, because there usually isn’t much middle-management at that size. With proper filters, you can search for those people exactly.

Become active on the network. Having a quality profile isn’t enough- although it’s EXTREMELY important! You have to be present on the social network if you expect to derive any value from it. If other users see that you haven’t posted, commented, or shared in a while, they won’t bother making a connection. This could cost you valuable opportunities.

The solution is take your social media presence seriously. Facebook and Pinterest are fun, but make LinkedIn part of your job. Set aside a little bit of time every day (not much, just five or ten minutes) to look for connections, share articles, images and videos you like, and comment on other people’s submissions.

Use groups to meet new people. A group is a collection of people around a common theme. You’ll find groups for just about everything, and multiple groups for each topic. Some are broad; others are specific. Some are public; others require permission. You don’t have be connected with anyone in the group.

Find three to five quality groups with lots of members. It should be a subject that relates to your business and something you know well. Contribute to this group often. Provide as much value as you can without selling. This will establish you as a thought-leader and expert in your field. Eventually people will clamor to connect with you.

Jump on those new leads. People connect on LinkedIn because they know one another professionally or they want to. If you are extended a connection from someone you don’t know, consider it a lead. This new person is seeking to create a relationship, so don’t waste the opportunity.

After accepting the connection, immediately send a private message – or InMail introducing yourself. If you receive a lot of connections, you can use a copy/paste response, but tailor it a bit so you don’t seem aloof. Ask some questions about the connection to find ways they could help grow your business.
Once you put these strategies in place, always remember to provide as much value as you can. Be a helpful person who’s generous with information. Eventually the connections and opportunities will come to you.

Interested in some one-on-one LinkedIn training – Give us a call!

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Getting Your Content Shared — When Less Is More

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Many SEO and marketing firms will tell you that content is king. They’ll share stats about how longer pieces of content get better placement in Google search results, and why having really in-depth articles and information builds your authority and business brand.

While all this is true, it’s not the whole picture. The fact is, sometimes we can overdo it on content, and that means you could be missing out on a big audience — And who wants that? (Certainly not us, that’s our Kryptonite.)

Now, before you dismiss us and say “Yes, that’s fine RBC, but it’s not what the stats show,” we’ll just tell you that 54% of statistics are made up on the spot. Seriously though, different types of content appeal to different audiences, and don’t you want everyone to love you? Besides which, even if this stuff doesn’t feature that highly in search results, it is the type of content that gets shared on social media. And that makes it incredibly valuable.

So, changing up your content strategy can be a great way to get more eyeballs, and whether you’re a witch brewing a potion, or a business selling products and services, that’s a good thing. Instead of going for “War and Peace” style blog posts, why not try the following:

Infographics – People love to take information in visually. Infographics are a fab way of bringing out really important information and making it obvious to people. Infographics are some of the most shared content online, so creating one can be a surprisingly good way to share your brand.

Galleries – People love great pictures, and not just of cats. (Although if you can get a cat to advertise your product, go for it and you might want to search #catsofinstagram if you are a feline fancier.) Creating a really thematically strong collection of images based around your brand and products is a fantastic way to show them in their best light.

Personal stories -In a world of facts, data, and information, people yearn for a personal touch. Writing real-life stories can create a deep and profound connection with your audience.

Widgets – Not something you’d buy off of a 24 hour shopping channel, but little apps and games that spread like wildfire. Think quizzes on Facebook, fun mini games, web apps, and other entertainment that passes ten minutes with a smile on someone’s face.

Video – You don’t need to create the next Gangnam Style (not everyone can dance like that) to have a really successful video. Add some quirkiness and fun to your product marketing, or just share something unique. Video is an increasingly popular way to share content.

Audio and podcasts – People are busy, busy, busy! That\’s why content they can consume while doing other stuff (like chores, walking, driving, or daydreaming) is becoming incredibly popular. You can get your message into people’s ears.

With the world going increasingly mobile, you need to make your content a snap to download and digest. Make sure it’s fully mobile responsive, and that people can find it quickly and effortlessly. Next time you sit down and think about your content strategy, think about all of the marvelous, exciting, and splendid ways you can share your awesome content with the world.

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Urgent Care Centers and Protecting Your Practice’s Bottom Line

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When a new urgent care facility opens up around the corner, should you begin to worry about patient retention and reduced profits? Perhaps. Anything that impacts your medical practice’s bottom line could ultimately compromise your patient satisfaction due to reduced staffing, fewer services, reduced hours and more. I’m sure none of this is shocking news – but you do have options.

The appeal of urgent care – If you want to compete effectively, you need to know what makes urgent care centers appealing. Specifically, it’s:

  • Open long hours, so people can go at weekends or after work.
  • No appointment necessary so people can go when they need to.
  • Specialized services – Some urgent care facilities provide highly specialized services like orthopedics.
  • It’s less expensive. Many people view health care services as a commodity – price is the point.

So how do you compete?

Proactively marketing your medical practice differently. We know more than a little about marketing, and when it comes to healthcare, it’s all about standing out, providing a personal touch, being there for your patients, and building trust. In short, it’s all about creating a connection, a compelling reason for them to come to you instead of going to your competition, where they’ll just be treated as a number.

This is about creating an excellent customer journey for your patients. Training your staff to be flexible and accommodating, providing a complete, holistic suite of healthcare services, and being accessible and convenient.

It’s about becoming a bigger part of your patients’ lives, when they’re well in addition to when they’re sick. Marketing can help you do just that – Email, interactive websites, patient portals, referral networks, and more all help to promote your services and encourage patients to trust you.

Will this help retain patients? Not all – but many will see the value in the connection and forgo the convenience and the dollars. If your patient goes to an urgent care facility, ensure you follow up.

You know your patients well, much better than an urgent care facility or similar provider. Use that to your advantage, to build a connection. Ensure your patients know to list you as their PCP or preferred specialists so medical records get routed back to you or your patients know to send you record of those visits.

There will be times patients will go to Urgent Care facilities out of pure convenience when you are closed. Acknowledge the fact and support your patients in their decision but make sure you stay in the loop of their care!

Focus on the positive things your practice does. You do much more than treat the sick. You almost certainly have wellness programs, specialized clinics, great advice on diet, exercise, and lifestyle, counselling services, guidance, and other services you can tailor to every one of your patients. Spend some time thinking about how you can promote those services, and become more than just a place people go when they need help.

Be more accessible and convenient. If a patient is ill, they need help there and then. One big advantage urgent care facilities have is that they can easily deal with walk-ins and are open long hours. Well, two can play at that game! Consider opening for longer and creating “walk in” slots and specialized clinics for your patients. You might also want to make signing up and onboarding patients quicker and easier, so that’s not a barrier to them coming to you.

Taken together, these three things can help you build more trust with your patients, let them know about your full range of services, and be there when they need you. If you get this in place, you’ll be in a much better position to give them the care they need. It’s not such a delicate balancing act now, is it.

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The Gentle Art of Insurance Referral Marketing

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There’s a powerful force we instinctively use every day when we make decisions. It’s a force that business marketers want to tap into, because it can create powerful, profound results — And it’s a force you can take advantage of when it comes to selling insurance.

What is that force? One simple word — Trust.

More specifically, building trust by having people recommend your insurance products and services to others. The fancy-schmancy marketing term for this is “Customer advocate led referral marketing” but that’s entirely too much of a mouthful. What you need to know is that encouraging and incentivizing your insurance clients to refer their friends, family, and associates can get you plenty of new business, stat.

So, how do you go about doing just that? Glad you asked…

Learn about your existing customers. The first thing you need to do is to find out all about your existing customers — Who they are, what they do, the things they care about, what they need insurance for, and the lines of business they have with you.

Although you’re aiming to build an emotion (trust), ironically, it’s from cold, hard data you’ll be able to find the people who will speak up for you. Once you know who they are, you can start communicating with and incentivizing them.

Look for long-time clients, those who you solved a messy claims issue for – The ones who drank your proverbial Kool-Aid. They’re the ones who love you and wouldn’t dream of going elsewhere unless the zombie apocalypse forced them to (and even then, who doesn’t need insurance against zombie attacks?)

Provide truly exceptional customer experiences. Trust starts by making your insurance clients feel great — That means providing them with fantastic customer service, getting a deep understanding of their needs, speaking to them as individuals, and having a personal touch.

Maybe that’s sending them a card during the festive season or on their birthday, perhaps it’s notifying them about new insurance options that would give them better coverage or save them money. Essentially, anything that adds value is going to give them the warm fuzzies. And warm fuzzies equal glowing referrals.

Incentivizing your customers. We are all busy people! In the cold, hard world of business, that means you often have to provide strong incentives for people to recommend and refer their friends and family. Now, those incentives are often cash rewards or money off, but you can also offer vouchers and coupons, entry into competitions, specialized insurance, or other unique opportunities.

Sadly, people aren’t going to refer just because they really, really like you (although that definitely helps) — You have to give them a little extra. Big tip here – check with your State Insurance Department on the rules and regulations for your state regarding any type of incentive program. Often you can provide referrals but it can’t be contingent on the sale. So regardless, if there is a sale, the incentive must be rewarded.

Make it easy for them to make a referral. In marketing, friction (making something harder for someone) is always a bad thing. That means if you want to get insurance referrals, you have to make it easy-peasy. How you do that depends on how you want people to refer.

If they’re doing it through social media or email, have a unique referral link they can send to friends. If it’s going to be over the phone, have a special number they can call. Doing it via an online form? Have a specific section where they can enter referrer details. The art here is to not make your customer or prospective customer think too much.

Say Thank You. Lastly, always personally follow up with the people who made a referral and thank them. This is important, not just because they made the effort (and people like to know they’re appreciated) but because it creates positive reinforcement. In other words, the more you thank people, the more positive they’ll feel about your insurance business, and the more they’ll recommend you.

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Healthy Options — Do Your Patients Know Everything Your Medical Practice Does?

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To the average patient, medical information and healthcare can be a strange place. It seems locked behind an arcane door of unpronounceable medications, conditions with Latin or Greek names, and baffling procedures. It doesn’t help that the only time most people interact with their doctor is when they’re sick.

We know that’s a problem — Marketing your practice isn’t easy. However, we’ve never shied away from a challenge (except for that pumpkin pie eating competition that one time), so we’ve got some pretty good ideas. It all comes down to a few things:

  • Making your patients aware of everything you do.
  • Keeping them healthy in addition to curing illnesses.
  • Giving them more options in their healthcare and medical choices.

How does that look in (medical) practice? Sharing your full range of services[/x_custom_headline][cs_text]It’s important to move people’s perceptions away from your practice just being somewhere they can go when they’re sick, and instead focus on how it can help them stay well. That starts by giving your patients an easy-to-understand list of services and how they can benefit their health. For example:

  • Nutrition advice — Tips on eating well to live a healthier life and feel better.
  • Exercise and fitness — Advice on recommended classes, programs, and routines for people of all abilities and age groups.
  • Smoking cessation — Services you provide to help people quit smoking.
  • Pre- and post-natal services — Helping mothers-to-be through pregnancy and after
  • Screenings and prevention — Details of the various diagnostic and screenings tests you can do to reassure patients or detect early signs of a problem.
  • Any other services — Referrals to alternative holistic options such as life coaching to focus on mindfulness, therapy, acupuncture and more.

Once you’ve collected together all of the great things you do, you need to do two things:

  1. Centralize all the information in one place — We’d recommend your website, and in various leaflets you can hand out at the practice.
  2. Tell your patients about the services — This could be through posters in your practice, via email, through a letter to their home address, or other personal channels.

The main purpose of this is to wow your patients and create trust with them — And that’s vital when it comes to healthcare. What specialized treatments do you provide? Another area to think about is any specialties your practice has, Review the skills, background, and experience of your staff and check you’re representing the various treatments you offer. Examples include:

  • Addiction treatment — Helping people get over alcohol, drug, or other types of addictions.
  • Counselling — Recommendations on good psychotherapists and counselors for helping people deal with mental and emotional issues.
  • Options for medium- and long-term treatments — Providing choices and options for longer-term care of persistent conditions.

With these types of services, it’s best to take a case-by-case approach.

Ultimately, it’s about putting choice and information in the hands of your patients. Once they’re properly informed, they can make better choices about their health and discuss them with you. This all helps to build better relationships with your patients that you can use to enhance their lives and the services you provide.

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Healthy Technology — How It Helps Healthcare Providers and Customers Thrive

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The pace of technological change can leave you breathless, and not because you need to go to the doctor. In fact, as technology makes our lives easier, it’s expanding into every industry — One where it’s having a profound impact is in healthcare.

It’s easy to see why. Faster, better access to medical information, apps that make it easier for a physician to do their job, and giving the patient complete insight into their health is good for everyone. In fact, it’s vital for health providers to start adopting this new technology so they don’t get left behind.

The thing is, it’s all about how technology makes your patients’ lives easier. If you understand and support their healthcare journey through technology, it builds trust with your patients and gives you an edge against your competition.

Getting the skinny on your patients.

It’s vital to have all the latest info on your patients — Medications, lifestyle changes, symptoms, medical history — You name it. Unfortunately, something most of us hate is form filling. That’s why being able to get and record information from your clients electronically makes things much easier.

How the technology helps your patients

  • It’s less frustrating for the customer to provide the information, so they’re happier
  • It’s easy to transfer information between health providers, meaning a complete picture of care.
  • Software can automatically prompt for follow-up questions, so you build a complete picture.
  • You can tend to all your patient’s medical needs, with a holistic approach.

Having healthcare information at your fingertips. Diagnostic tools and information are getting even more portable and user-friendly.

From patient charts and details on a tablet, to wearable diagnostic devices providing real-time data, doctors and patients have access to a wealth of information.

How the technology helps your patients

  • Real time diagnostics means doctors have access to the latest information and can tailor treatment accordingly.
  • Easy access to test results, charts, and treatment plans ensures a complete understanding of patient needs and conditions.
  • This provides a more flexible, reactive, and caring approach to meeting your individual patient’s medical needs.

Sharing all the medical details that matter. It used to be that if you referred someone for an x-ray or other diagnostic test, you’d need to wait for the results to be posted or couriered back to you. With high-speed internet access and software designed to handle the huge amounts of data that medical imaging produces, those waits are becoming a thing of the past.

How the technology helps your patients

  • Find out what’s wrong with your patient much more quickly, resulting in faster, more focused treatments.
  • Easier to share results with other experts so you can get a specialist consult to ensure you’re recommending the right course of action.
  • More confidence from your patient that you have all the details you need to make the right choice for their treatment.

Medical convenience through smartphone apps

It’s not just in person doctor and patient interactions where big changes are happening. There’s a whole host of smartphone apps designed to do everything from reminding a patient to take their meds, to allowing people to remotely consult with a doctor or specialist (telemedicine). These apps are an incredible way to help patients make better decisions and take charge of their health.

How the technology helps your patients

  • They can get an update or text message if a doctor is running late.
  • The convenience of reminders and updates to help them take care of their health needs.
  • Greater access to a wider range of health and medical services.

Stepping into the health portal

Finally, the idea of the patient portal is becoming ever more popular. It’s an online, one stop “body shop” where patients can ask their doctors questions, review test results, book appointments, and get other vital information. It’s the way all practices seem to be going nowadays, and it’s the type of convenience patients love.

How the technology helps your patients

  • They can log in and get updates on their diagnostic tests, treatment and medications.
  • They can easily look up doctor availability and schedule appointments.
  • They can easily ask questions of a doctor.

Of course, with all these technological changes, it’s vital to maintain the human touch. A good bedside manner, a deep understanding of a patient’s needs, and helping them make the best health decisions are vital. A website that shares all your services, gives details on each doctor, and puts your patient’s needs front and center is a great way to show that you care.

Fortunately, with the right technology, that gets even easier.

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What You Need to Know About Facebook Advertising

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Since 2010, Advertising on Facebook has grown more than 680%. More than a million advertisers have spent more than $8 billion.

Every day, more businesses are pouring advertising dollars into the social network. Currently, it’s one of the most powerful avenues for paid marketing.

If you’ve ever used Google’s AdWords, you know that program shows ads to users based on their searches. If they search “Chinese food Omaha,” anyone who bought that term will show up first. Those types of ads are effective because the searcher is already looking for that solution.

Interruption ads, like billboards and TV commercials, are usually just noise. They get in your way and often provide no value.

Interruption Marketing

Facebook ads are interruptive (because the user didn’t request them), but they are powerful because they’re powered by Facebook’s tremendous data sourcing machine. Facebook keeps data on everything you or I do on the social network. It builds profiles for each user that catalogs everything they can.

Facebook knows your religion, political party, favorite soft drink, preferred book genre, and where you live. From basic pieces of data, they can extrapolate bigger things, like how much money you make, where you work and in what field, and your opinions on Donald Trump.

With all that data available, marketers buy ads that carefully target their ideal customers. You can have your ad shown to people based on their location, hobbies, interests, behaviors, and several other factors.
So even though I’m not requesting anything through Facebook, the ads that are shown to me are highly relevant. Since I’m interested in that content, I’m likely to click.

Growing Your Brand

The benefit over AdWords, is that you aren’t bound to a certain demand. Through Google, ads can only be shown when a similar phrase is searched. If customers aren’t searching it, the ads won’t display.

On Facebook, however, you can put your ads in front of people who may not know a solution or product like yours exists. This ad format is a great way to expand your brand.

It’s also good for promotion products or services that people ordinarily wouldn’t buy off the Internet. You may sell an extraordinary line of premium jam and jellies, but most people get those at the grocery store. You have to interrupt a user to market to them.

Buying Facebook Ads

Since 2014, Facebook has been using an ad buying structure that’s suited for serious testing and experimentation. Their goal is to give users all the tools they need to create powerful ads with solid ROI.

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If you use this structure properly, you can adjust audience segments and run different ads against one another to determine the most effective.

When you buy ads, you’ll first establish a budget. This prevents Facebook from charging you more than you expect (which would be very easy if you didn’t understand how to use the interface properly).
When an ad is to be shown, Facebook holds an auction. The auction considers three factors before displaying an ad:

  1. The advertiser bid – You can let Facebook choose this (recommended) or set the bids manually (for advanced users only).
  2. Ad quality and relevance – How much Facebook thinks people will like your ad.
  3. Estimated auction rates – How likely a person is to take your ad’s action.

Evaluating Your Campaigns

Once you set your ads, don’t forget about them! Even though they can be set to finish at any time, you’ll want to check back into the Ads Manager to see their performance. Facebook is great about showing you the data you need at a glance.

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Evaluate the results of your ad, the cost, and the reach. Does anything seem out of place? Can you do anything better? How can you tweak your ads to get better results?

The answers to those questions are an entire industry of advertisers, but that doesn’t mean Facebook’s ad program is beyond you. With some careful study and data-minded thinking, you can use Facebook to sell products, build subscriber lists, and grow your business.

Have you seen some really cool Facebooks ads recently? We\’d love to hear about them.

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