mistakes

mistakes

Are You a Mistakes Repeat Offender?

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Everyone makes mistakes – we are human after all.  But, are you a repeat offender?  Do you even recognize you’ve made a mistake?  Are you constantly doing damage control?

Deep breath – you aren’t alone.

Here are some tips and guidelines to help you reduce the number of mistakes you are making, what to do when you make them, and how to prevent them from happing again.

  1. OWN YOUR MISTAKES. The worst thing you can do after making a mistake is not owning it. No one is perfect, people inherently know that although let’s be honest we often expect it. So when you make a mistake don’t try to cover it up, acknowledge it, apologize for it, and skip the part where you make excuses or try to blame it on someone else. When you aren’t an “oops owner” it shows you can’t take accountability for your actions, and it just makes things awkward for everyone involved. Be a LEADER and OWN it!
  2. FIND OUT THE ROOT CAUSE. If you work in manufacturing, root cause analysis is a term you probably hear all the time, but it can apply to anyone and any industry. Root cause analysis is finding out WHY the mistake happened in the first place so you can prevent it from happening again. Was it caused by operator/human error, a bad process or procedure, poor communication, etc.? If you don’t know what caused the mistake, then how can you make sure it won’t happen again?
  3. CREATE NEW POLICIES OR PROCEDURES. If you’ve determined that the error is due to poor or incomplete policies or procedures, then it’s time to do some updating. Whether you need to create a new process or update the ones you already have in place, it’s important to document any change that needs to be made.
  4. You’d be surprised how many times there are mistakes or issues because of poor communication. Once you’ve handled the above 3 steps, it’s important to communicate to everyone what the issue was and how it’s going to be fixed. It shows your employees, board members, clients, etc. that you care about preventing the same mistakes from happening again.

If you make a mistake, don’t freak out. Take a deep breath and figure out if you need to take any immediate steps to fix any urgent issues or fall out. Always make sure you acknowledge you made a mistake and that you will do your best to fix it. If it requires getting others involved, don’t be embarrassed – they are human too – and can often have an outsider’s perspective on why it happened or how to avoid it happening again!

The end goal – one and done and no repeat offenders.

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website-mistakes

The great website debate

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We\’ve been doing a ton of websites lately and talking to even more people about the types of websites they need, how to access the back end of them, and basically the process of building a website. I’ve seen so many companies bamboozled by people who take advantage of the unknowing and the website naïve. It pisses me off and makes me sad.  So I’m going to offer a Website Nightmare  – Please don’t do this EVER checklist.

Here goes:

  1. Be very, very, very leery of someone who says you need a custom built CMS site – you don’t. What will happen is that person who designed the site will eventually disappear and you will be left with something that can’t be updated, fixed, and it’s just God AWFUL to maintain. There is NO need with all the WordPress prebuilt CMS templates out there.  No need. Don’t do it unless you are a HUGE corporation with in-house coders that can collaborate and work with the developer. Small businesses – use WordPress.
  2. Don’t get sucked into industry driven “templated” sites – that are often prefab CMS systems. You pay a monthly fee – but they own everything. Stop paying them and you have no site. Try to move it to another vendor – you can’t.  Once again you are at their mercy.
  3. Don’t use CANNED content – typically from industry driven companies who promise the Best Sites for REALTORS, Insurance, Financial Advisors, Manufacturers – the list goes on.  Canned content is useless – don’t do it.  You need to tell YOUR story, not someone elses.
  4. You should ALWAYS OWN your site – always.  Once the designer is done doing their magic – you have all the logins, passwords et al. The intellectual property is YOURS not theirs. From photos to copy to design. ALWAYS.
  5. If it sounds too good to be true – it probably is.  There are many overseas designers who do an amazing job and they will be far more cost effective than using a local person – the problem is they usually come in “pools” – and if you have a problem – good luck getting someone on the phone.  Who you worked with today will be different than who you work with tomorrow.  Now if your site is for a one day event – go for inexpensive. If it’s for your company – go local.
  6. Cost – it varies depending on what you need.  Some websites DO cost $20K, some should only cost $3K, some will cost $100K. Do your homework.  If someone is half the price of everyone else – RED FLAG. Danger Will Robinson – you probably aren’t comparing apples to apples.

Don’t get bamboozled. We’ve seen too many people stuck with something they can’t update, can’t move, can’t…well just can’t do anything with and they end up spending money completely redoing it.

Questions – call us. No BS from Jenn and I – we’ll be up front and honest with what you need versus what you have (or what you’ve been offered!)

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You are more successful than you think

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In a world where information is constantly being thrust into your face, it’s hard not to feel like you aren’t as good or successful as your friends, family, co-workers, or even celebrities. It doesn’t matter what you are trying to achieve, someone out there is already doing it, and it looks like they are doing it better. Want to lose 10 lbs.? Your friend Jane who just lost 20 lbs. is posting her wins on Instagram, cute gym clothes included. Want to start your own business? Your former coworker Bob just shared his new consulting website on LinkedIn. Don’t even get me started on the success of celebrities. You are a failure, everyone is doing things that you are trying to do and doing them before you and better than you!

If you compare yourself to certain people it\’s easy to feel like you\’re unsuccessful, moving too slow, a failure. That\’s the problem with comparisons. No matter how successful you may be, there will always be someone who is more successful. There will always be someone better, or smarter, or wealthier, or who appears happier. But don’t get discouraged, you are more successful than you think!

  • You have a few close friends. Even with the popularity of social media and the hundreds or thousands of connections you make online, if you have more than two or three close friends, be glad, because the positive effect of relationships on your life span is double what you get from exercising. Who knew! Having a few close people in your life to be social with, talk about your goals, and who know the real you are more than most people have. Not only does this get harder to manage with age, but the more successful you get, the harder it is to weed out the real from the fake.
  • You look at mistakes and failures as a learning tool. Yup, there is something to be learned every time something doesn’t turn out as expected, and if you realize that and grow from it, that’s success! There will always be trials, challenges, and obstacles–but perseverance always wins in the end.
  • You have a purpose. This doesn’t mean you have to find the cure for cancer (although that would be amazing) but you’ve found something that inspires you. It feeds your soul, motivates you, fuels your passion, and you are excited to get up every day and work on it. That’s real success – doing something you love, regardless of how much money you make or what other people think. You\’re living life your way–and that\’s the best sign of success there is.
  • You give – not take. There are so many people out there with the “what’s in it for me attitude.” But real success is finding a way to help those around you. It can be offering your opinion or suggestion on a problem area for a business connection or even helping an employee or coworker with completing a project. You don’t seek the spotlight and enjoy when others around you succeed.

There are many ways to be successful – it’s not just about how fast you accomplish something or how much money you make. There’s a lot to be said for just being happy with your life, having a purpose, and having good people to share it with. In a world with so many smoke and mirrors, and Instagram filters, you never really know the truth behind other people’s “successes.” Trying to compare your life to others will leave you miserable and feeling like a failure.

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Accountability – What’s your excuse?

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When you think about accountability, most people think it means taking responsibility for your mistakes. Admitting when you messed and taking the blame for any fall out. That’s now wrong, but it’s only a part of really and truly holding yourself accountable for your actions.

Meriam Webster defines accountability as the quality or state of being accountable; especially : an obligation or willingness to accept responsibility or to account for one\’s actions. The way I interpret accountability means also taking responsibility for why you aren’t happy, working your dream job, or living the life you truly want. Making excuses or inactivity is still an action – and it doesn’t mean you can’t be held accountable.

Let’s be brutally honest with each other for a minute. We all make excuses, probably every day, for why something isn’t done. At work, you might have 6 different open projects swirling around your desk, and something slipped through the crack. You own up to it, apologize, and make sure it gets done ASAP. At home, you might have forgotten to move the clothes from the washer to the dryer because the kids needed a ride to practice or had a band concert, so now you have to run them through another wash cycle. Both situations could easily be blamed on being overworked or having too much going on – but we own up to making the mistake or not paying attention or not scheduling our time correctly.

BUT why do we make excuse after excuse when it comes to achieving our goals and dreams? Think about it for a minute. Have you had a goal that you’ve always wanted to achieve? Maybe it’s starting your own business or traveling the world. Neither of them is as complex as finding a cure for cancer or creating world peace. So why haven’t you done it yet? In your mind you make the same excuses over and over again. The timing isn’t right, you don’t have $50,000 saved in the bank, something less important popped up and you decide that for some reason that should come first. Excuse after excuse.

It’s time to start holding yourself accountable for your goals. Just because you’ve never said them out loud or shared them with anyone, doesn’t make them any less real or important. So why do we constantly make them feel like they are less real and less important? Because we aren’t holding ourselves accountable.

We’ve been working with a business coach at Red Barn and one of the big things he preaches is time blocking and scheduling. You want to take that dream vacation – do it. Look at your calendar right now and block that time off. You don’t necessarily have to book the vacation today, but if you never block it off, something will always come up and keep you from doing it. You want to start your own business – awesome. Create a contract with yourself and include the key dates – date you start your business, date you quit your job, dates you will have the business plan done, business paperwork filed with the state, etc.

Life is WAY too short to keep putting your dreams on hold. Don’t let others dictate what’s important in your life because you aren’t taking accountability for what you really want. No one is going to check in with you to see if you’ve booked airline tickets yet or met with a business attorney. So, start putting dates on your calendar, and start living the life that’s really going to make you happy. No one wants to look back 20 years from now and feel like they missed out on opportunities.

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