Blog

Email Marketing: When the Opens are FALLING – Do THIS

By Cindy Donaldson | January 20, 2021

I’ve been an email marketer since the beginning of email marketing.  It’s just my jam.  I love writing, I love getting instant feedback – and yea, I’m not going to lie, I love seeing open rates in the 30’s and 40’s. And then came Covid.  Everyone was Zoomed out and Emailed out.  There was very […]

How’s your Customer’s Experience?

By Cindy Donaldson | October 1, 2020

Ah, the customer experience. When you are the customer, it’s very easy to describe your experience with a business – what you liked, what you didn’t like, what you wish they did differently or did more of – the list goes on. However, as a business owner or employee – trying to figure out your […]

Are You a Mistakes Repeat Offender?

By Cindy Donaldson | September 24, 2020

Everyone makes mistakes – we are human after all.  But, are you a repeat offender?  Do you even recognize you’ve made a mistake?  Are you constantly doing damage control? Deep breath – you aren’t alone. Here are some tips and guidelines to help you reduce the number of mistakes you are making, what to do […]

How to do Social Media the Right Way

By Cindy Donaldson | September 17, 2020

When you think about posting on your business social media pages, do you start to panic, feel overwhelmed, and just feel all around uncertainty about what the heck you are even doing? Don’t worry, you aren’t alone. The funny thing is, social media for personal use can be fun, informative, and doesn’t require much effort […]

Is Your Employee Handbook Collecting Dust?

By Cindy Donaldson | September 10, 2020

Unless you are a new company who just penned your employee handbook, odds are that yours hasn’t been updated in quite some time – at least not a major overhaul. The way we work and what our employees come to expect from a workplace have changed a lot over the past couple of years. Of […]

Mentor vs. Coach – What’s the Difference and Which do I Need?

By Cindy Donaldson | September 3, 2020

Whether you are stuck in a rut or crushing your goals – having a mentor or coach who helps you with your personal development can be a game-changer. The first step of course is finding someone you are comfortable talking to – but how do you know if you need a mentor or a coach […]

The Power of your Net Promoter Score!

By Cindy Donaldson | August 27, 2020

For those who don’t know, Net Promoter Score ®, or NPS ®, measures your customer’s experience, how likely they are to refer people to you, and predicts business growth. You’ve probably even provided information for this business metric without even realizing it during a survey response. How is the Net Promoter Score calculated? The NPS […]

How to Tell if You are Getting Sincere Feedback

By Cindy Donaldson | August 20, 2020

Asking for feedback is a pretty normal part of life, right? You ask for people’s opinions all the time: Do they like a new recipe you made, do they like this color paint for the living room, does this new shirt make you look fat?, etc. Do you always get the truth… maybe not? In […]

The Three P’s – Policy, Process, Procedure

By Cindy Donaldson | August 6, 2020

The Three P’s are kind of a big deal here at Red Barn. However, many people don’t quite understand what the difference is between a Policy, a Process, and a Procedure. In fact, many people use the terms interchangeably, and often incorrectly. Regardless of how you use them, it’s important to know that they are […]

Are you suffering from Burnout?

By Cindy Donaldson | July 30, 2020

Burnout is a real thing and can happen to anyone. Does the thought of going to work on Monday morning leave you already feeling exhausted and frazzled by Sunday at noon? Does your 8 hour workday feel like you’ve been battling in the trenches for 8 days straight? Are you finding it hard to get […]